Business Negotiations Must Be Attended To Etiquette.

Greeting and sending is the most basic form and important link in the etiquette of business negotiation. It is an important aspect of expressing host friendship and reflecting politeness accomplishment.

This etiquette includes two aspects: on the one hand, when invited to participate in business negotiations, when they arrive, they usually arrange corresponding personnel to greet them; on the other hand, after the negotiations are concluded, special people should be sent away.

Generally speaking, the determination of the specifications is mainly based on the following three aspects: the identity and purpose of the negotiator, the relationship between us and the person being sent, and the Convention.

The identity and status of the main visitors should be very different from those of the visitors.

If the parties can not appear, or they can not guarantee reciprocity, they may be adaptable to the position or vice president.

At the same time, from the perspective of politeness, we should give specific explanations to the other side.

Only when the relationship between the other side is very close to us, or when we are in need of some special need, can we receive the exceptional reception.

In addition, they should be routinely received.

Master the time of arrival and departure.

The waiting personnel must accurately control the arrival time of each other and arrive at the airport and station in advance to show respect for the other party.

If there is any change, it should be notified in time. Due to weather changes and other unexpected causes, aircraft, trains and ships may be inaccurate. Therefore, it is very important to accurately control the arrival time of guests.

Similarly, the departure personnel must know the exact time of the departure of the other party in advance, arrive at the hotel where the guests are staying in advance, accompany the guests to the airport, the pier or the station, or wait for the guests directly at the airport, the pier or the station, and bid farewell to the guests.

Before the guests arrive on board the plane, ship or train, the sending people should shake hands with the guests in a certain order.

When the plane takes off or the ship or train starts, the sending people should wave to the guests.

Until the plane, ship or train disappeared in the field of vision, the departing personnel can leave.

After knowing the arrival date of guests, we should first consider the accommodation of guests.

Before the other party has started, ask the other person whether they have been contacted well. If they do not contact well, they can reserve hotel rooms for them.

After guests arrive, they usually need to have a little greeting, and then accompany guests to the hotel.

On the day of the arrival of the guests, it is best to discuss only second days, and the other schedule should be discussed in detail later.

If the company arranges flowers, the flowers must be flowers, and the flowers should be kept clean and bright. Avoid chrysanthemum, azalea, Dianthus and yellow flowers. Because in international business negotiations, different flowers represent different meanings for every country.

Such as chrysanthemum in China, chrysanthemum represents Gao Jie, true love and so on, but in Latin America, people regard chrysanthemum as a symbol of sadness and bad luck, but never send chrysanthemums as ceremonial flowers.

Generally speaking, the flower donor is a young woman or a young pioneer.

If there are more than one guest, you can send flowers to each guest, or flowers to the guest of honor.

The best time to spend flowers is to shake hands with the guests after attending the main leaders.

As a rule, farewell should be first introduced by bin.

The host can not always say good-bye, because this will inevitably give people a feeling of being tired of customers and customers.

1, farewell

The best place to say goodbye is the place where the guests are temporarily staying. Similarly, they can also be served at the reception room, the VIP room, or a special banquet for the guests.

The main personnel who take part in the farewell should be the persons who have the same status as the host and the host, the personnel who are roughly equal in positions, or the staff of the counterpart departments, or the reception personnel.

The main contents of the speech should include at least four aspects: one is to express the meaning of farewell; the two is to listen to the guests' opinions or suggestions; the three is to know whether guests need help or to do something; four is to give souvenirs to guests.

2, farewell

It refers to a solemn farewell banquet held by the host specially for the guests before the departure of the guests, so as to express their respect for the guests.

A special banquet for farewell is called farewell dinner.

Before the guests' departure, the farewell banquet, specially for guests, is not only enthusiastic and solemn in form, but also tends to give the opposite party a sense of great importance, thereby deepening mutual understanding between the guests.

3, send off

It means that when the guests leave, the host specially dispatched a special person to the guest's residence, and bid farewell to the guests, and watched the process of leaving the other party.

Generally speaking, the main objects that need to be sent off are: the responsible person of the close cooperation unit, the related personnel of the important cooperation unit, etc.

The specific time for seeing guests off should take into account the following two points: first, do not delay the guests' journey; two, do not interfere with the guests' plans.

Other specific tasks in the work:

1, if the guests are of high status, they should arrange the VIP lounge at the airport (station and wharf) in advance to prepare drinks.

2. Arrange cars and Book housing.

If the number of guests is large, in order to avoid confusion when receiving the station, the number and number of the vehicle should be arranged and printed.

After the arrival of the guests, the passenger train will be sent to each guest in order to make sure the number of the car he has taken.

At the same time, it is also convenient for the reception personnel to count the number of people on each vehicle.

The housing table can be distributed along with the bus number or on the way to the hotel.

The housing table enables guests to know the rooms they live in, and to facilitate the interaction between guests after checking in.

3, assign special personnel to assist in entry and exit procedures and air tickets (vehicles, ship tickets) and baggage extraction or check-in procedures.

A large number of important delegations and many luggage should be taken out of the main guests' luggage.

4, when guests arrive at their lodging, they usually do not arrange activities immediately. They should rest for a while, and at least leave the dressing time for each other.

The overall quality of the receptionist will affect the image of the company.

Therefore, mastering the courtesy etiquette in business negotiations not only improves the personal quality greatly, but also helps greatly the improvement of the corporate image.

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