H&M Dressing Rooms Are Common Occurrences, So How Can Consumers Get There?

According to the world clothing shoes and hats net, recently, Shanghai consumers Xie lady complained to reporters that he was in.

When trying on clothes, the security guards who had been forced to enter by unauthorized permission opened the curtain, while the different duty managers at the h&m store gave different statements, and finally apologized for giving two twenty percent off coupons.

Ms. Xie believes that she has not received due respect.

Reporters conducted an investigation into the matter.

Picture from network

Male security rushed into the fitting room to terrified female customers.

At 21:30 in the evening of August 16th, customers of h&m Huaihai Middle Road store in Shanghai were traveling one after another.

Like other customers, Ms Xie chooses the clothes she likes in the store and goes to the fitting room on the two floor for fitting.

Ms. Xie took a back door curtain, looked at the mirror, just took off her coat, and suddenly the door curtain was opened by a man.

"At that time, I was left with only one upper body.

"

Ms. Xie recalled the scene at that time very angry.

In a panic, Ms Xie had not yet seen clearly what the other side looked like.

Shocked, Ms. Xie dressed quickly and walked out of the fitting room to ask the waiter about her identity.

The waiter told Ms. Xie that she was the security guard in the shop, and said that the store was ready for closing at half past nine, and the security guard would enter to help clean up the things.

Later, when Ms. Xie went to the first floor to pay the bill, she reflected the matter again to the cashier, but was asked by the cashier.

Ms. Xie thought that it did not respect herself. Because she was alone and ashamed to argue in front of her, Ms. Xie decided to go home first.

On the morning of the second day, Ms. Xie complained to h&m officials.

Alex, the duty manager of the store, telephoned Ms. Xie, saying that the incident was "temporarily secured by security guards. In order to ensure the order of fitting rooms and reduce the wear and tear of fitting rooms, security has the duty to enter the inspection".

Alex said that if necessary, the security personnel could be called to apologize to Ms. Xie, and the security guards would be trained strictly to ensure that similar incidents would not happen again.

Ms. Xie told reporters that it was unacceptable for the store to let the security guard get his personal contact.

After hanging up, Ms. Xie called the h&m customer service again to reflect the situation. Customer service said she would arrange a senior consultant to deal with Ms. Xie's complaint.

That night, h&m Huaihai Middle Road shop manager called Ms. Xie said that it would check the monitoring and then contact.

The shop denied that security guards entered the fitting room.

In August 18th, another duty manager of h&m Huaihai Middle Road shop called Ms. Xie to deny the description of Alex before.

"There is only one probe in the direction of the fitting room on the 2 floor, and there is a column that blocks the door of the fitting room. It belongs to the monitoring blind area. It is impossible to take a picture of who entered the fitting room."

The duty manager told Ms Xie that there was no monitoring record to see the parties, and all the security denied it.

On the day of enquiry, the waiter forgot what happened.

Subsequently, the duty manager presented Ms. Xie two twenty percent off coupons, hoping to continue supporting h&m, which was refused by Ms. Xie.

"In the whole communication process, the results are different.

H&m first admitted, then completely negated all the facts before, all the parties' 'amnesia'.

Ms. Xie told reporters that "someone involved is a security guard". The attendant said it personally, and the door of the fitting room was unmonitored and unattended, allowing male workers to enter.

Ms. Xie hoped that h&m could give a precise explanation.

In August 23rd, the reporter called h&m Huaihai Middle Road store to understand the situation of that day.

"At that time, the waitress told Ms. Xie that she was a security guard and was judged by the waiter without investigation and confirmation."

The duty manager said that although the 2 floor of the shop is women's clothing area, but the fitting room shared, many male customers of female customers will enter, so it may also be customers.

The duty manager said that the right to check all corners of the shop was guaranteed during the safe day, but the shop also stipulated that security and employees were not allowed to enter the customer fitting room.

"This is always a bad thing. Because the consumer has not accepted the compensation plan put forward by the store, it has been reported to the public relations department of h&m headquarter for special responsibility."

Reporters call h&m headquarters customer service advisory security related matters, as of press time, h&m did not reply.

You can ask the merchant to apologize or compensate for the loss

"Fitting rooms are private spaces where customers try to dress personal privacy.

If the setup of the fitting room is unreasonable or the business management is not in place, the privacy of the customer is infringed, then the customer can ask for an apology or compensate for the loss.

Beijing Kangda law firm Han Xiao believes that in the incident, Ms. Xie as a consumer, including the right to privacy, including the legitimate rights and interests are protected according to law, and operators should not infringe upon them.

"Although Ms. Xie does not have enough evidence to confirm his statement, the businessman acknowledges that the security guard has the right to inspect all the corners of the fitting room, and has not denied the fact that the security guard has opened the curtain, so there is a fault in the merchant."

Han Xiao believes that according to the law of the protection of consumer rights and interests, consumers enjoy the right to enjoy personal and property safety when they receive services.

Ms. Xie can ask the businessmen to apologize for the security involved, and can claim compensation for property damage.

Lu Yun, director of the consumer rights law Specialized Committee of Beijing Lawyers Association, believes that whether it is security or other customers, Ms. Xie has the right to know the real situation as a consumer.

"The fitting room is a very secret space, and the business has a security obligation.

Even if it is not security, other customers enter the fitting room and infringe on others' privacy, which is also a liability and blemish of business management.

Lu Yun said.

"Many consumers often leave this kind of thing first, which can easily lead to lack of evidence."

In this regard, Lu Yun recommends that consumers encounter such consumer disputes at that time in time to report complaints.

This network will continue to pay attention to the progress of the incident.

Related links

H&m camera room

It is reported that Miss Chu, a consumer in Guangdong, is in Guangdong, Zhongshan, h&m.

When she tried the fitting in the store, she met with horror horror.

Miss Chu said that in order to clarify the truth, she had repeatedly communicated with h&m clothing store, but she did not get a reasonable explanation.

In July 2nd, Miss Chu was trying on clothes in the fitting room. She suddenly noticed that there was a round object above the door plate, and there was a blinking light.

Later, Miss Chu also found a white plastic device about 20 centimeters behind the curtain of the fitting room. It also shone Blu ray, and the white plastic device was connected with the round object with a black line.

Miss Chu said that she initially judged that the above items were cameras.

After finding the problem, Miss Chu immediately asked the clerk of h&m to ask, but the clerk did not know the situation.

Then found security confirmation, Miss Chu found the object is camera device.

"I was ready to call the police at that time, but the clerk told me they had called the police."

"I doubt that the store's supervision is inadequate."

Miss Chu said that the location of the camera was not very secretive, and the connection of the camera was behind the curtain when it entered the door. If it was normal business hours, it would be discovered if anyone installed it.

"To find the shop owner to reflect, but the other side just expressed gratitude without apology, and did not deal with it and deal with it properly."

Feng Moxi, director of Guangdong Ya Shang law firm, said that in this event, if the installation of camera is personal, h&m shop also needs to bear the responsibility of ineffective supervision. The infringed can ask h&m to make corresponding compensation.

More interesting reports, please pay attention to the world clothing shoes and hats net.