"Mysterious Buyers" Help The Electricity Supplier Spot Checks To Accurately Detect The Quality Of The Products Of The Convoys.

In recent years, with the rapid development of electricity providers, the quality of e-commerce products has attracted much attention. In order to further safeguard the legitimate rights and interests of consumers and protect the quality and safety of e-commerce products, market regulators have launched various initiatives. A few days ago, the reporter entered the 2018 "walk into the laboratory" media and the "quality and safety zero distance" experience camp organized by the State Administration of market supervision, and entered the Hangzhou national electronic commerce product quality monitoring and disposal center (hereinafter referred to as the "Internet supervision center") and the Hangzhou quality and technology supervision and testing institute.


"Mysterious buyers" guard the quality of the whole network e-commerce


It is understood that since its inception in 2014, the network supervision center has undertaken the construction and maintenance of the national e-commerce product quality risk monitoring platform, carried out the information collection, analysis and disposal of the quality of e-commerce products, participated in the research on the standards related to the quality of electronic commerce products, and formed a regulatory service mechanism of "standard leading, risk monitoring, online sampling, tracing the source, landing investigation and credit management".


Reporters at the scene saw the "double 11" coming on the eve of the online supervision center to the community recruited online buying volunteers "mysterious buyers" in front of a row of computers busy. The main task of the "mysterious buyer" is to purchase goods from the major e-commerce platforms, and send them to the Internet Supervision Center for quality monitoring through anonymous spanfer stations. "Mysterious buyers" must upload sample pictures, product express information, buy sample chat records and so on in online shopping, thus forming evidence buying packages.


The choice of product sampling category includes product quality evaluation, whether the price deviates from normal, Internet quality public opinion, consumer complaints and quality supervision. From the electric kettle to the smart toilet lid, relying on the information platform of the big data collection system, the electricity supplier public opinion monitoring system and the feedback information of commodity quality of various channels, the network supervision center has analyzed and screened the product sampling data and released relevant information.


Hua Rong, deputy director of the network supervision center, said: "the Internet Supervision Center focuses on 10 categories of travel bags, back bags, silk quilts, electromagnetic cookers, smart toilet covers, leather shoes, casual wear, women's underwear, mobile sockets and sports shoes. In recent years, the products with high quality of national product quality and risk monitoring tasks have been introduced to help consumers understand the overall quality of different categories of e-commerce products." In addition, the results of the spot checks were released, and the quality of the unqualified products was found. On the one hand, the information was fed back to the corresponding electronic business platform, and the electronic business platform would be processed in a timely manner. On the other hand, it sends the information to the territorial quality management department, and then conducts the investigation and feedback on the line.


It is understood that the innovative buying model and the establishment of a mysterious buying volunteer team will further enhance the participation of the whole society in the quality supervision of e-commerce. At the same time, purchasing samples from the electronic business platform and carrying out quality monitoring can improve the timeliness of online discovery, the accuracy of spot checks and the effectiveness of risk disposal in practice.


Through the untiring efforts of the Internet supervision center, the product quality risk monitoring has achieved remarkable results. The relevant person in charge of the network supervision center said that with last year's double eleven as an example, the Internet Supervision Center launched a double eleven network hot selling consumer product clue in the form of "anonymous buy sample". Through the analysis of 10 mainstream electric providers claiming "limited time spike", "explosive sales hot", "super low price", and large sales volume, high sales volume and high bad rating, the products were successfully sent to 309 inspection lots, and 82 batch of quality violations were detected.


At the same time, the relevant person in charge of the Internet Supervision Center said, "based on the information sharing network and anti-counterfeiting collaboration network, the network supervision center has set up an information-based" bridge "linking the national quality supervision department and the electronic business platform for data interaction. It collects and collects relevant information on the quality of the national e-commerce products, integrates the interface data of the e-commerce platform, implements e-commerce risk monitoring data, monitors spot checks data, and protects the rights and interests of the law enforcement, and interacts with each other, so as to effectively play the" bridgehead "pivotal role of" Hangzhou pumping, national inspection and national inspection ".


Under the information sharing system, the producers and operators of the electricity suppliers who neglect the quality and integrity are fully exposed. The relevant person in charge of the network supervision center said that this will help to guide the electricity supplier industry to achieve the survival of the fittest around the quality and to form a virtuous circle of quality win. "The network supervision center will continue to enhance its ability to perform its duties, continue to help the high quality supply of electricity providers, and strive to make the quality of e-commerce capabilities to a new level."


Precision testing helps improve quality development


In the textile fiber identification laboratory of Hangzhou quality and technology supervision and testing institute, the inspectors in white gowns carefully tested the fabric content of each garment fabric under microscope and accurately filled the test results into the inspection report. Laboratory staff said that the textile fiber identification laboratory staff need to detect more than 200-300 batch of samples daily.


It is understood that in order to implement the development concept of innovation, coordination, green, openness and sharing, the Hangzhou quality and technology supervision and Inspection Institute innovating and innovating, implementing the "run up" reform with the "Internet +", comprehensively collecting and intensive allocation, and making efficient use of inspection and testing technology resources of governments, enterprises and other parties, improving service quality, developing service industries, and serving "innovation and entrepreneurship". Hangzhou quality and Technology Supervision Bureau has hosted a shared laboratory and service platform.


Ma Dongwei, vice president of Hangzhou quality and technology supervision and Inspection Institute, said: "the platform takes the enterprises in Hangzhou as the main object of service, aiming at the prominent problems such as high quality inspection, high efficiency, low convenience, and information asymmetry in all aspects such as raw material control, design and research, process improvement, process management, product control and so on. It is a collection of information, instrument and equipment information and technical expertise information of the main inspection and testing institutions in Hangzhou. Through inspection and testing business, online inspection is carried out to achieve inspection and testing," do not run at once, "through the equipment appointment and sharing, and expert interaction to promote the co construction and sharing of testing technology resources; and by optimizing the centralized distribution and intelligent retrieval of laboratory testing information, we can optimize the coordinated allocation of resource demand and supply.


"We use platform to effectively improve the efficiency of detection, significantly improve service experience, solve the technical problems of enterprises, reduce the quality cost of enterprises, and get the full affirmation of the majority of users." Ma Dongwei said.


Laboratory responsible person briefed reporters, the platform set up inspection and testing business online processing and inspection and testing technology resources sharing two major functional blocks. Among them, the inspection and inspection business processing section consists of three sub sectors, namely, online business acceptance, inspection progress inquiry and report inquiry and download. The platform is linked to the internal business system of the technical organization, and realizes the online acceptance of inspection and testing business. The inspection report's progress degree can be traced back to the whole process, and the test report can be downloaded, distributed and spanmitted in electronic format, and fully supports the service mode of online business handling + sample delivery under the line.


Ma Dongwei said that next step, the platform will continue to play a pivotal role in testing and testing resource demand and supply allocation, organize more instrument and equipment resources and technical expertise resources, expand the basic resource base, and develop customized testing service products according to the individual needs of different users. At the same time, accelerate the application platform of mobile platform of R & D platform, so as to provide convenient and efficient inspection services for Hangzhou's social and economic development.