3. 15 Evening Announced Five Complaints Hotspots: Clothing Into Online Shopping Shanzhai Disaster Area

The 3. 15 evening of 2019 is coming. Recently, 3. 15 parties have announced five complaints hotspots on their complaint platforms, namely online shopping, prepaid decoration, health care products exaggeration, automobile consumption and real estate chaos. Zhang Dezhi, director of the Complaints Department of the China Consumer Association, explained that consumers had difficulty in long distance shopping and after-sale services for large household products. Decoration prepaid and loans were combined to form "routine loans". This is a new hot spot in this year's complaints.


Clothing into online shopping Shanzhai disaster area


According to the information released, complaints about fake goods and cottage goods were relatively large in the complaints received at 3 / 15 evening. Clothing products were the hardest hit areas of Shanzhai goods, and food products, beverages and household appliances often appeared in Shanzhai products.


In November last year, Mr. Ning of Anhui bought branded clothing at a platform shop. The store called it a genuine product. But when Mr. Ning tried to wear it, he found many threads and lines, and the label was positive on the front side of the clothing label, and the "XXX sweater" logo on the reverse side. Although businesses claim to be genuine, they are unable to provide monopoly authorization. Ning in the case of fruitless negotiations with the merchants, he applied for in-depth investigation in December last year, and the staff had promised 24 hours to settle complaints. The result was repeatedly evasive and has not yet been given a positive solution.


According to the law of the protection of consumers' rights and interests, if an operator provides goods or services with fraudulent conduct, he shall increase the compensation for his losses according to the requirements of the consumers, and increase the amount of compensation for the consumer's purchase of goods or 3 times the cost of receiving services. However, from the actual complaint cases, businesses often retreat without additional compensation. At the same time, the platform is also relatively simple and hasty, and even lack of strict audit results in the emergence of fake flagship stores, which provides a "comfortable nest" for illegal business owners to sell.


Decoration company net loan partnership


3. 15 of the complaints received during the evening, many consumers reported the prepayment decoration deception. The injured consumers paid advance or even full payment when decorating their houses, but the construction teams no longer came before they started to work. Complaints about prepaid decoration have also become a new hot spot.


Ms. Qingdao is a victim. The decoration company helped her to apply for a decoration loan on the net loan platform. After she paid 110 thousand yuan of decoration loan fee, the decoration company ran away. Home has not yet started renovation, loan has been 4, the remaining 8 phase of the net loan company issued a reminder every day.


For this reason, the 3. 15 evening complaints platform appealed to relevant departments to increase punishment and management. At the same time, consumers should be reminded to sign formal paper contracts as far as possible. When applying for decoration loans, they must also handle formal contracts through formal banking and financial institutions, and avoid blind faith.


"Quan Jian" false propaganda has not stopped yet.


After the "Quan Jian incident" was fermented, we all understood that "health food is not a medicine, not a substitute for medicine". Some unscrupulous businessmen still exaggerate the efficacy of health food and carry out false propaganda.


Some consumers complained that their own or family members to buy, "can cure" health food in fact, there is no cure effect. When they questioned the salesperson, the salesperson sophied, "that's because the time is short and the quantity is not enough." Apart from health food, there are many complaints about health care equipment. The main group buying health care equipment is the elderly. Illegal businessmen often attract them to consume by means of health talks, gift giving and so on.


"No matter health food or health care instrument, it can not replace the regular treatment of drugs and hospitals. The behavior of an unscrupulous merchant is no different from taking a human life as a child's play." 3. 15 party complaints platform responsible person bluntly.


Electric vehicles hide reality


In recent years, more and more hot new energy vehicles have also become hot spots of complaints, which focus on the real situation of dealers' concealment of their mileage for sales performance.


Mr. Zhang bought an electric car in Xinjiang. When he bought the car, the factory set marked the mileage of 305 kilometers, but failed to reach 100 kilometers in actual driving. "It was very dangerous for me to run out of electricity at night and the car broke down on the highway. Later, I went to the vehicle dealers and manufacturers to reflect the situation, but did not get any solution and compensation. Mr. Zhang said.


3. 15 complaints platform received a lot of complaints about car consumption. In addition to refurbishing old cars and shoddy dealers, consumers will also encounter problems such as bundled high priced insurance and other commodities when buying cars. In particular, the dealers of popular models use consumers' eager to pick up cars, do not want to wait in line, and force consumers to buy additional goods. In addition, some dealers offer loans to consumers, but they do not provide bank loan contracts to consumers, or even force consumers to make loans to designated banks and charge high fees.