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Women Buy 18 Pieces Of Clothes And Ask For Return After Traveling. Ali: 9 Clothes Can Not Be Returned.

2019/5/14 10:35:00 13278

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In May 11th, the "buy 18 clothes travel after return" incident continues to ferment. Ms. Huang, a buyer, responded by buying hundreds of pieces of clothing a year, and the refund rate was zero. This time she took pictures of clothes that she did not like because she was lucky enough to take an apology. She was willing to apologize. Ms. Huang, the buyer of micro-blog, was asked to apologize. Seller Lee told reporters that because he was not alone in a similar situation, he chose to expose himself. He hoped that the buyer could apologize to himself and the public, and reminded other buyers of malicious shopping not to take chances.

Event

Buy 18 clothes and ask for return after traveling.

According to media reports, in April 25th, Ms. Huang bought 18 clothes at Mr. Lee's Taobao store. During the May 1 period, Ms. Huang went to Tibet to travel with her clothes purchased, and demanded to return all of them after he came back.

Shopkeeper Lee told the Beiqing Bao reporter that before shopping, Ms Wong did not communicate with the customer service store, but directly photographed 18 clothes, worth more than 4600 yuan.

On the afternoon of May 5th, the customer suddenly asked for a refund request on the grounds of "dislike" and asked for 18 pieces of clothing to be returned. Mr. Li then added Ms. Huang, WeChat, and asked why he asked for all the returns. I didn't expect Mrs. Huang's friends to travel to Tibet wearing their own store clothes and friends.

Mr. Li told reporters that Huang's circle of friends showed that she wore 5 pieces of clothes bought. Ms. Huang said she was in line with Taobao's 7 days' no reason to return the goods, and the clothing tag was not affecting the two sale.

Buyer

Take a lucky photo

On the 11 day, Ms. Huang responded to the matter through micro-blog, saying that she had to buy hundreds of pieces of clothing a year, but the refund rate was zero. From the beginning, she had not thought about the return, the card time and so on. Ms. Huang explained that when traveling, she really took a lucky attitude, took a picture and took off, and the shop assistant said later that she could not withdraw herself and was willing to pay the bill.

Ms. Huang said it was wrong to take pictures of clothes that she did not like. She was willing to apologize in good faith. Besides, Ms. Huang also said that as early as May 8th, she had already reached an agreement with the seller, and all the clothes that had been photographed did not go back, but the shop owner insisted that she had to return all her clothes.

seller

Holidays often encounter trial families.

In Mr. Lee's view, no matter how the buyer Huang explained later, she initially asked for 18 pieces to be returned. Lee told the Beiqing Bao reporter that in May 8th, he received 5 pieces of clothing including Ms. Huang, 14 pieces of goods returned, of which 5 buyers said they would not return, but the refund application for Taobao interface was not revoked.

Mr. Li said that 3 years ago, it was not the first time that he had encountered such a "try on family". Every holiday season, there were some buyers who went out to travel in clothes bought, and then demanded a return.

Because of fear of bad reviews, sometimes they return more than 7 days, and even customers have washed and dyed. They will agree to return applications. "This time the amount is very large, and I am still in the circle of friends. I was very angry and exposed."

Mr. Li is also afraid of such large orders now. Recently, he has begun to learn some rules of Seller Protection on the platform, participated in the "cloud label" examination for malicious purchase behavior, hoping to protect the legitimate rights and interests of sellers through these rules. He also hoped that the platform could further improve and perfect the protection rules for sellers.

platform

9 garments will not be returned for refund.

On the 12 day, Alibaba group's Public Relations Department responded to the Beiqing newspaper reporter. After consultation, 9 of the 18 clothes that applied for return were tried and photographed in the process of tourism. According to the platform rules and preliminary negotiations between buyers and sellers, clothes that have been tried out will not be returned to refund, and the rest of the clothes that are not tried on and will not affect the seller's two sale will enter the return process. Taobao also said that the case would not affect Taobao's current "seven day no reason return policy".

In response, Taobao said, "little sister loves beauty, clothes can be chosen and chosen for understanding. The photos are nice and nice to go through, and we are still willing to believe in the beauty of human nature.

For consultations on the platform, shopkeeper Lee told the Beiqing Bao reporter that the purchase of clothes by Ms Huang is still on the platform. However, no matter how to negotiate on the platform, he plans to return all the 18 clothes to Ms. Huang. Some netizens worry that the clothes he will receive will be sold for two times, so he decides to destroy them in public after receiving the clothes.

As of press time, Miss Huang did not pass the way of return of her micro-blog statement.

Lawyer's statement

Appropriate amendments

"7 days no reason to return" the scope of application

Zhou Hao, a lawyer from Beijing Wei Heng law firm, told the Beiqing Bao reporter that the buyer demanded a refund under the rule of "no return for 7 days" without legal liability, but there was no honesty. Zhou Hao said, "7 days no reason to return" means that within 7 days after signing the goods, and if the goods do not affect the two sale of the seller, if it is unwilling to complete the spanaction due to subjective reasons, it can make an application for "7 days without reason to return the goods". Therefore, there is no legal liability in the event of buyer's use of rules. But there is a lack of integrity, because travel photos in new clothes are actually recognition of the brand and quality of clothes, and only use rules for 7 days.

For this kind of malicious buying behavior using platform rules, Zhou Hao lawyer suggested that the platform side could release the integrity list and announce the customers who did not abide by the integrity. On the basis of this, the trial scope of "7 days no reason to return" should be amended appropriately, warning buyers who lost their credibility.