Making Customers Like You Is More Important Than Persuading Customers.

In fact, a lot of times, customers enter the shop to buy and buy things. Apart from the environment, display and goods in the store, the mentality of shopkeepers is also very important. If customers want to buy things without worries, they must be approachable, and don't put on their own boss.

If you don't know how to get along with customers, no matter how much it is, customers will hardly buy your stuff. Next, Swei20182 will teach you how to make customers like themselves, and then conclude pactions.

First, customers receive "three meanings".

Sincerity: to receive every customer with a sincere attitude, exchange our sincerity with customers' trust and get customers' trust.

Creativity: marketing is the combination of creativity and methods. Different shopping guide skills and methods directly affect the results of shopping guide.

Feelings: with our kindness, enthusiasm to move the customer's heart, more for the customer's thinking, from the perspective of the customer, to do a good job of the customer's staff.

Two, take different reception methods for different customers.

After making an accurate assessment of the customer's personal character through initial contact with customers entering the store, the following reception methods and commonly used polite expressions can be adopted according to different types of customers.

1, slow heat type, make recommendations with confidence, mobilize the enthusiasm of customers.

2. Be quick to speak and be sincere in order to stabilize the mood of customers.

3, be taciturn, try to observe the customers' hobbies and pick up the key words from the expression, and avoid words too much, so as not to cause customers' antipathy.

4, knowledgeable and timely praise, to satisfy their corresponding vanity psychology.

5, authoritative manner, attitude and modesty as far as possible.

6, the suspicious type grasps the opposite party existence to the company product, the price, the service and so on suspicion, clearly explains and proves, dispel customer's worry.

7. Listen to your lips and listen carefully to your customers.

8, indecisive, seize the product and make breakthroughs in its interest so that it can make the final decision.

9, rational and clear explanation, improve its trust in products.

10, be choosy and calm, avoid disputes and praise them in due course.

Three, matters needing attention:

Don't worry about everything, do not force customers, etc.

(2) be agile and do not keep customers waiting.

Third, put forward specific problems to guide customers.

Fourth, try to bring the conversation back to the theme.

Seize the customers' hobbies and make suggestions;

Continue to praise customers;

When you are depressed, you need to adjust yourself to avoid customers' displeasure.

Thank your customers for your annoying customers, otherwise your words and actions will reveal your feelings unconsciously.

When customers are unreasonable, be patient, because customers are always right.

We must not be quick to offend the customers, because they are our parents, not the object of wits.