The Customer Said, "3 Dollars And A Half Wipe It Off". How To Answer The Guide?

Maybe every shopper will encounter this kind of situation. When customers go to the store to buy 259 things, after 10 percent off, 233, customers will naturally say, "3 dollars and a half wipe it off."

Sometimes a store has to negotiate the transaction price with its customers in order to make a single purchase, which makes many bosses headache. So how can we avoid this situation as much as possible?

First of all, no matter what kind of counter-offer is given, it is clear that the customer actually sees the product. In the face of customer counter-offer, we only need to achieve the following three principles:

　 Principle 1: attitude persistence

Do not belittle these few pieces of money, this is a principle. Once erased, more will be erased next time. The important thing is that customers will regret "knowing more later" after counter-offer.

Generally speaking, the opening of business starts half a year, and the phenomenon of store counter-offer will obviously turn less. Practice has proved that even the customers who love to bargain, the first time they come to the shops are serious counter-offer; the second time is to ask; third times they will no longer make a counter-offer.

Principle two: firm vision

Sometimes the same effect is not the same. This is reflected in the self-confident performance of shopping guide, and the firm and opposite vision can obviously enhance self-confidence.

　　 Principle three: tone of voice

In the face of counter-offer customers, the service attitude is good, the language also needs to be tactful as far as possible, and the tone must be resolute, let the customer think, really can not counter-offer.

Be careful:

For old customers and big customers, we need to grasp the methods flexibly. So, besides these three principles, how can we deal with customer counter-offer in one sentence?

It should be divided into three categories: single digit, ten digit, 100 digit.

1, single digit counter-offer.

This gentleman (madam), 3 yuan now can not buy anything, you just feel comfortable to erase, but our financial daily reconciliation, you do not embarrass me......

2, ten digit counter-offer

Two methods:

1) finding a favorite dress is not easy.

2) you will lose if you make a counter-offer shop, because you will never buy the bottom price, and our store has been pricing, everyone is the same, so that customers are fair and never lose money.

3, 100 digit counter-offer.

Two states of mind:

1) think that there is a huge bargaining space, afraid of being slaughtered: tell him directly that we are selling at a fixed price, no counter-offer, and then turn to product value;

For example, shopping malls often see such slogans: "parity sale, counter-offer without words", which easily avoided a battle of words with customers. Of course, the premise is that the brand is hard enough and the sales are good enough. Otherwise, it will only refuse customers thousands of miles away.

2) exceed the purchase budget, but like the product: Mr. (beauty), occasionally buy yourself a better suit, and usually have more face with friends.