15 Selling Skills From The Oral Language To See The Customer'S Personality

When listening to a customer's conversation, the salesperson should be careful to distinguish the other person's oral language. Because it reflects the true nature of customers to a large extent. For salesmen, understanding the meaning of spoken language is a key to open the door of customers. So what are the common oral expressions of customers? They represent the mood of customers respectively. Let's have a look at them together.

One

I often use "my personal idea is...", "yes...", "can..." and other words.

Analysis: this kind of customer is more affectionate and kind, able to think objectively, think calmly, analyze seriously, and make the correct judgement and decision.

Strategy: in the face of this kind of customer, you must show this calm and let the other person feel that you are also a respectable and respectable person.

　 Two

People who use popular vocabulary frequently.

Analysis: these customers like to be popular, easy to follow other people's ideas, and are less independent.

Strategy: in the face of this kind of customers, you can also use some popular words to make you feel that you are knowledgeable and professional.

Three

People who use "yes" are often used.

Analysis: most of these customers are more self - aware, but they are not aware of it.

Strategy: in the face of such customers, you have to show your professional and knowledgeable side, and take orders in the continuous persuasion.

Four

People who use "absolute" frequently

Analysis: this kind of customer is more assertive and easy to understand.

Strategy: in the face of such customers, you have to let them express their qualifications and requirements, then show their position.

Five

People who often use foreign languages and foreign languages.

Analysis: such customers are vanity, like showing off and boasting.

Strategy: for such customers, you can attract them by attractive prices and other preferential terms.

Six

I often use the "I already know".

Analysis: these customers have strong desire to express themselves, and can only be their own protagonists.

Strategy: facing such customers, you are willing to play a supporting role, so long as you can achieve cooperation, it doesn't matter to you.

Seven

Often use "this...", "that...", "ah..." people.

Analysis: this kind of customer is more careful in doing things, generally speaking, he is not a good person.

Strategy: in the face of such customers, be sure to use vague words and do not force them to declare.

Eight

Always use "sure enough" people.

Analysis: these customers are self righteous and self centred.

Strategy: in the face of such customers, we should take care of their feelings and give them the initiative and respect.

Nine

People who often use "real"

Analysis: these customers have strong desire for expression, hoping to attract others' attention.

Strategy: in the face of this kind of customer, you can praise them more, and let them feel your enthusiasm.

　 Ten

People who often use "what's the last thing"?

Analysis: most of these customers are not satisfied with potential desires.

Strategy: in the face of such customers, you can further ask what hopes and requirements there are. If this is not achieved, then you can complete it in the next cooperation.

Eleven

People who often use "me...".

Analysis: these customers are looking for opportunities to emphasize themselves and attract other people's attention.

Strategy: faced with such customers, they should be given the opportunity to express their personal opinions and listen carefully, so that they can feel valued.

Twelve

People who often use "real".

Analysis: such customers lack self-confidence, for fear that what they say is not credible.

Strategy: in the face of such customers, you should look at each other and listen to them, nodding your head from time to time to express your trust.

Thirteen

Often use "you should...", "you can't...", "you must..." and other words.

Analysis: these customers are full of confidence in themselves and have strong desire for leadership.

Strategy: in the face of such customers, you might as well let them first express their views, listen to their demands and attack again.

　 Fourteen

People who often use local dialects and are strong and righteous.

Analysis: these customers have strong self-confidence and have their own unique personality.

Strategy: faced with such customers can not take a direct way of attack, speaking and doing things around the circle may be better.

Fifteen

I often use "I want...", "I want to...", "I don't know..." and other words.

Analysis: this kind of customer is relatively simple, loves to be spontaneous, and the mood is not particularly stable.

Strategy: in the face of this kind of customers, we should learn to induce and infect each other's emotions and create an atmosphere conducive to cooperation.