How Do We Receive Customers In 20 Thousand Of The Month?

As we all know, sales in China have been very good, which can not be separated from the sales of brand stores. Today we are going to share a monthly shopping guide of 20 thousand how to receive customers.

Receiving customers is a very profound and subtle knowledge. Business service has its own rules. It is difficult to achieve the purpose of marketing if it violates these regulations.

How to attract customers in terminal salesperson's business? This requires that the following duties be fulfilled in order to continuously expand performance and attract customers:

Greeting: we should pay attention to the "two lightness" of the tone, that is, gentle but not artificial, gentle and not deep.

Fixed eyes: instead of staring at the eyes, instead of maintaining a sincere warm eye, giving customers a sense of respect and stability.

Approaching customers: when customers come, they should take the initiative to approach customers and not let customers feel neglected.

Ask the customer's request: be patient, careful, be good at temptation, friendly and guide, do not let customers feel deceived.

Take the product to the customer: it is advisable to hand it on both hands to show sincerity.

Explanation of commodities: explain briefly the characteristics of commodities, and further explain them when necessary.

Let customers choose products: be patient and careful, do not show signs of impatience;

Collect: smile and say, "thank you."

Packaging goods, to customers: carefully packed, hands handed;

Salute: seeing customers leave, say "welcome again", customers walk away, beckoning.

　 Terminal clerk rule of service

1 wait for the opportunity

Be patient and maintain a good mental state.

2 initial contact

When customers enter the store, they greet customers and approach customers, calling it "initial contact". Initial contact success is half the success of sales. But the difficulty is how to choose the right time, not to let customers feel too abrupt.

The best opportunity for initial contact with customers:

1, when a customer gaze at a particular commodity for a long time, or when he is thinking.

2, when a customer touches a commodity for a short time.

3, when customers rise up;

4, when customers suddenly stop.

5, when the customer's eyes are searching.

6, when customers and the shop assistant's eyes collide.

The following three ways to achieve initial contact with customers:

1, make a casual greeting with customers.

2, direct to the customer to introduce his favorite merchandise;

3, ask customers about their desire to buy.

3 commodity tips

It is to let customers know about goods. Commodity hints should correspond to the stages of Lenovo and desire in the process of customer purchase. Commodity prompts should keep the customers clearly aware of the products, and let them have relevant associations.

　 4 good at differentiating and analyzing

Customers who purchase different motives and different purposes have different needs. In order to make clear what kind of products the customers like, they can recommend the most suitable products to customers and help them make informed choices.

Five ways to identify customer needs:

A, let customers understand the use of goods;

B, let customers touch merchandise;

C, let customers understand the value of goods;

D, take several products to compare the customers;

E, in accordance with the order from low-grade goods to high-end goods.

5 friendly instructions

Customers can not decide to buy after they have desires, but also need to compare and balance them until they fully trust the goods. In this process, the salesperson must do a good job of explaining the commodities.

6 patience and persuasion

After listening to the relevant explanations of the shop assistants, customers will begin to make decisions. At this point, the clerk should persuade customers to buy goods, and correct and effective persuasion of the five characteristics:

1, realistic persuasion;

2, give advice to others.

3, supplemented by action persuasion.

4, persuasion with commodities.

5, help customers compare and choose persuasion.

7 selling points

The characteristics of those products that can cause customers to buy most are called selling points. A customer has many needs for goods, but there must be a demand which is the main factor. Whether or not we can satisfy this main demand is the most important factor to encourage customers to buy.

Five points should be noted when making sales instructions.

1, the use of the "5W1H" principle: the purchase of goods from which people to use, where to use, when to use, how to use, why, how to use, so as to understand the interests of customers;

2, be brief when explaining the main points.

3, we can express the characteristics of commodities in an image and concrete way.

4, keep abreast of the times and explain the trend of consumption.

5, invest the customer to explain.

　 Eight Promotion of single transaction

When customers trust goods and shop assistants, they decide to facilitate buying behavior. But some customers still have some concerns and are not good enough to explain to the shop assistants. This requires the clerk to make further instructions and services. When the following circumstances occur, the timing of the transaction appears:

1, customers suddenly no longer ask questions;

2. When customers focus on a product,

3, customers do not speak while thinking.

4, customers constantly nodding;

5, customers begin to pay attention to price.

6, when customers start asking about the quantity of purchase,

7, customers keep asking the same question over and over again.

There are four ways to promote the timing.

1, do not show customers new products.

2, narrowing the scope of customer choice;

3, help customers determine what they like.

4, give a brief outline of the products that customers like, and urge them to make up their minds.

9 collection and packing

When collecting money, sing, sing, sing, pay, clear and accurate. Before packing, check whether the product is broken or dirty, and pack quickly and safely. During the packing process, you can make some friendly suggestions to customers and enhance their emotional contact with customers.

10 family visit

Give your products to your customers and thank you sincerely. Welcome him to come again. In addition, pay attention to what items the customers have left behind. If you have, remind them in time.