Promoting Enterprise Development With "Three Hearts" Culture

Since last year, the Gaomi City water supply company of Shandong province has embark on the actual situation, and pays close attention to the construction of enterprise culture based on "three hearts", that is, concentric, sincere and reassuring. It has been put into practice successfully, and has further promoted the core competitiveness of enterprises and promoted the rapid, coordinated and healthy development of enterprises.

We should focus on material and cultural construction and encourage employees to develop together.

The "concentric" in the "three hearts" corporate culture built by the company is the foundation of sincerity and reassurance, and is the root of the source of the cohesion and development power of the enterprise.

Starting from last year, the company takes the building of a harmonious enterprise as the starting point, and focuses on building an enterprise culture that is suitable for the reform and development of our company, thus creating a good atmosphere for building a team and developing together with one heart and one mind.

To create a good working and living environment, employees and enterprises will form a destiny community.

They changed their previous "human management" and "system management" to "culture management" and "people-oriented", and set up the development of enterprises on the basis of seeking benefits for employees. We should do everything possible to create a warm and comfortable working and living environment for employees, and create a "human and" environment in the enterprise.

The two reform of the company is to maintain the interests of employees while taking a humane "two step" approach to enable enterprises to seek development in stability.

The first step is to solve the problems left over by the planned economic system over the years, to implement the contract responsibility system for production and operation units, to implement middle level cadres, and to manage the competition for posts.

The second step of reform is to take the way of first draining and draining water, and set up two auxiliary enterprises, such as pipeline installation company and FRP Co., Ltd., as the main channel for diverting redundant personnel in the reform.

On this basis, we actively and steadily carried out the reform based on "setting up posts for posts, paying salaries according to posts, distributing redundant personnel and establishing salary incentive mechanism".

To improve the quality of employees and enrich their amateur cultural life.

Starting from improving the comprehensive quality of cadres and staff, they gradually formed an educational training system with the market demand as the goal and the theoretical and professional quality as the goal.

Last year, the company set up a staff training center.

Up to now, a total of 9 training courses have been held, and more than 300 employees have been trained, with a pass rate of 100%.

Combined with the actual work, the post and skills performances, knowledge competitions, speech competitions, literature and art concerts, sports meetings and other recreational activities were organised respectively, which enriched the employees' moral sentiments and aroused their positive working enthusiasm.

We should establish an enterprise identification system and give full play to the functions of enterprise culture such as encouragement and cohesion.

Mainly by summarizing and refining, in line with the principle of taking the essence and serving for us, we have established the business mission of "Jiayuan" brand, "ensuring the city's water supply and developing the local economy" from the aspects of ideas and behaviors, and so on. The enterprise spirit of "self-improvement, self-reliance and initiative" is the enterprise spirit system of "day, day, day, day and day ahead" and staff's code of conduct, norms and etiquette.

In order to guide the staff to serve sincerely, we should focus on spiritual and cultural construction.

The company deals with customers every day, and the quality of service is directly related to the reputation and image of the company.

To this end, in their daily work, they actively guide employees to serve the people sincerely, dedicate a sincere heart to the society.

The first is to enhance the sense of service and establish the concept of "customer first".

First of all, they established the service principle of "to serve the people with sincerity and sincerity", "reform and development, service for efficiency" and so on, which better regulated the service behavior of enterprises and employees, so that employees set up the concept of "customer first" from the depths of their ideology, so that they could rush to the needs of the people and do what the people needed.

Secondly, we always adhere to the ideological and political work as the first process of "serving the customers well", focusing on the two objectives of "production and management" and "serving the customers", we often go deep into the grass-roots level, talk with employees, listen to their opinions and suggestions, solve the difficulties encountered in their work and production, and enhance the service concept and service consciousness of cadres and staff on the basis of the continuous improvement of moral standards.

The two is to perfect the system and ensure the implementation of the incentive mechanism.

First, the ISO9001-2000 international quality management system was established last year. All the work of the company's water supply and drainage, including the service work, was integrated into the track of programmed and standardized management, and a series of corresponding rules and regulations were established and perfected, in order to standardize the service behavior of the cadres and staff, so that everyone could know what to do and what not to do when serving customers.

Secondly, the incentive mechanism will be introduced into the management of enterprises which are mainly service customers, and there are special personnel to supervise and check.

In particular, customer service, plumbing companies and other direct units dealing with customers, at any time to inspect the staff's attitude and quality, whether the service work is in place, whether the masses are satisfied or not.

The three is to optimize the service organization and put the company's service work under the supervision of the masses.

They set up customer service centers and water quality management centers.

The former implements the one-stop service to customers and facilitates customers. The latter, with modern laboratory equipment and means, strengthens the supervision of water supply and drainage water quality, and provides reliable guarantee for high quality water supply and drainage.

At the same time, the water meter verification station is reformed to ensure the accuracy of measurement; the portal website has been opened, not only can communicate with the same industry throughout the country, but more importantly, it provides a quick information platform for customers to carry out water fee inquiries and complaints on the Internet.

On the basis of this, the small units of measurement are tried out to solve the remaining problems of water supply and gradually move to one household and one table.

They also built a new pressure pump room to solve the water pressure problem of high-rise buildings in some urban residential areas.

In order to improve the quality of service, they also guide departments to visit customers regularly, draw on customers' opinions and suggestions on water supply and drainage services, provide the right decision-making basis for quality water supply and drainage services, and do their best to improve customer satisfaction.

In order to build up the image and culture, we should vigorously implement and implement the "rest assured project".

Since last year, in order to let the masses drink satisfied water, understand water and rest assured water and lay stress on the construction of corporate image culture, the company has launched and implemented a "rest assured project" to satisfy customers' satisfaction to build up a good external image and win a higher social benefit.