Business Telephone Etiquette

International business operation is inseparable from the convenient communication tool of telephone. Can you be polite when your voice travels around the world through a microphone?

The charm of the tone and the tone of the phone clearly show the speaker's professional demeanor and amiable character.

Although the other person can not see your face, your joy or irritability will still be revealed through intonation.

When making a phone call, the tone should be calm, soft and serene. If you can talk to your partner with a smile on your face, your voice will sound more friendly and warm.

Never chew gum or eat while you are on the phone.

The appropriate call and answer should be answered immediately after the second ring. After courtesy greeting each other, the company or department name should be initiatively listed and its name. Avoid picking up the phone and asking, "Hello, who are you looking for?"

In the same way, the caller needs to leave a message, and the name, unit, telephone number and message should be clearly stated in simple language.

When you end a telephone conversation, you usually call it on the side of the phone, and then leave each other politely.

No matter what reason the telephone is interrupted, the party who initiatively calls should be responsible for redial.

In the commercial complaint, it is most common not to return calls in time.

In order not to lose every opportunity to make a deal, some companies even make a reply to the telephone message within one hour.

In general, you should reply to the telephone message within 24 hours. If you are not in the right person when you call back, you should leave a message indicating that you have called back.

If you really can not call back in person, you should trust others to do so.

We should pay attention to the time difference. We must make clear the regional jet lag and the difference of working hours before calling. Do not telephone or discuss business on the day off, so as not to affect others' rest.

Even if the customer has told you the phone number at home, try not to call home.

In the United States, you can sell products to people you don't know by telephone. In Europe, Latin America and Asia, telemarketing or long time business on the phone is unacceptable.

The best way to develop good business relationships is to talk face to face with customers, and the telephone is mainly used for arranging interviews.

Of course, once the two sides meet, it will be more convenient to use the telephone.