Some Thoughts On Employee Complaints (Original)

Complaint is one of the most common and least destructive forms of venting.

If it is not handled well, it may also reduce the enthusiasm and vitality of the work, and may even be overrun.

Managers must take seriously.

As a manager, how should we deal with employee complaints?

The following are for reference only.

On this platform, employees can speak freely, as managers, can not just allow employees to praise the enterprise, but not allow employees to put forward some criticisms and suggestions.

Every manager wants to criticize his employees, whether they are right or wrong. First, managers should be receptive to their complaints or criticisms.

Giving them the right to speak is a respect for their employees.

(some companies do well, set up an opinion collection center to collect staff's complaints and opinions.

Don't kill your employees' complaints without giving them a chance to speak.

We should know that "prevention of human mouth is better than preventing Sichuan". Do not let all grievances concentrate together and burst together.

Employee complaints are generally dissatisfaction with management.

There is a saying that "employees are customers".

In fact, employee complaints are similar to customer complaints.

If enterprises want to develop and manage their work to progress, if they hear positive things and have nothing negative, then they will have real problems.

Remember one sentence, "Yamanaka Yunaoki, there is no straight man in the world".

There can be no problem with management, and only by continual improvement in problems can we make continuous progress.

Employees complain about the enterprise, but they still care about the enterprise. If they tell them, they are afraid that they will complain.

In fact, employees complain sometimes just to vent their anger. They must listen to him.

If you can make employees complain in front of you, you can get his trust.

If the employee's complaint is reasonable, make a commitment and fulfill it as soon as possible. If complaints are unreasonable, they must be criticized and educated.

In short, don't let employee complaints continue to spread.

Because complaints are contagious, measures should be taken in a timely manner to try to be fair and strict in order to prevent further negative effects.

The so-called "no wind without waves", any complaint has a cause, in addition to complaining from the mouth to understand the story of the incident, managers should listen to other employees' opinions.

Before things are fully understood, managers should not make any remarks. Making an early statement will only make things worse.

Don't forget the effect after handling. Sometimes, the effect may not be so perfect.

1) there are many sources of complaints from employees, but generally speaking, there are a lot of complaints.

We must establish a relatively perfect scientific evaluation and salary distribution system.

2) strengthen team spirit building.

At some point, the team will sacrifice the interests of others for the sake of the interests of the group. It may lead to too much trouble and complain.

For these, ideological management and team building in normal management will play a good preventive role.

3) try to involve employees in management and give them certain decision-making power.

Thank you!