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    Workplace Telephone Pfer Process

    2009/9/9 16:42:00 36

    Workplace Telephone Pfer Process

    When we receive an external call in the workplace, we should follow the following procedures:


      

    First,

    Use the following statement:

    "

    Hello,

    XX

    Company.

    "


      

    Two.

    Different callers may ask to pfer to some people.

    Any phone call to the manager or leader must first be pferred to the relevant secretary or assistant.

    This ensures that managers or leaders are not disturbed by unimportant phone calls.


      

    Three.

    If a caller requests someone to pfer to a post, such as

    "

    May I speak to your director of human resources, please?

    "

    I'll pfer you to his office.

    "

    Then, we try to pfer the call to the relevant secretary.


      

    Four.

    If the caller says the name of the person he is looking for,

    -

    You must answer:

    "

    Just a moment, please. I'll pfer you to his office.

    "

    Then, I tried to pfer the call to the relevant secretary.


    If the Secretary's telephone line is busy or the Secretary can not be found.

    -

    You must answer:

    "

    I'm sorry,

    * *

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