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Telemarketing Enhances Voice Appeal

2010/3/2 11:45:00 74

When a telemarketing salesperson communicates with a customer and sells products, the most direct carrier of your customers to solve is your voice. If your voice is infectious, it will have a beneficial impact on customers. The following points should be achieved:
1. let the other person feel your enthusiasm.
When communicating with customers, if your language is rigid and taciturn, customers will not buy your account. In other words, if you are not enthusiastic, they will lose enthusiasm. Therefore, you need to adjust your emotions. You should try to increase the richness of your facial expression as much as possible. If you want to rely on enthusiasm to influence each other, your facial expression must be enriched and smile. At the same time, we should pay attention to the following two points:
Self regulation
Sometimes the phone is much tired and the mental state will be worse and worse. This requires self-regulation. When making a phone call when you are in a bad state of mind, be sure to pay attention to whether you are smiling or face your face. Your mental state, though invisible, can be felt. If you don't notice it, you may lose an opportunity. If you have a mirror in the phone room, you will be able to remind yourself to smile in time to increase your enthusiasm once you see your face in the mirror.
Don't be too enthusiastic.
It's not good to be too enthusiastic, because everything should be right. People are different. Some people like to communicate with enthusiastic people. Some people do not like to deal with people who are too enthusiastic. This is related to personality. This is discussed in detail when we talk about harmonious relations below. In any case, for customers who are not very familiar with them, don't be too enthusiastic and enthusiastic on the phone, but they may make the other person feel a bit off.
2. grasp the speed of speech.
There is a very important factor in enhancing the appeal of voice, that is, the speed of speech. If you speak too fast, the other person may not yet understand what you are saying, but your words are over, which will affect the communication effect between you and your customers. However, if you speak too slowly, some people may not be able to accept it, because modern people work very fast. So speaking on the phone, the speed of speech is normal, just like face-to-face communication.
3. control the volume.
The volume of your speech is very important, and the voice can neither be too small nor too big.
(1) when talking on the phone, the voice is too small to make the other person unable to hear or understand, or even misunderstand your intention because you can't hear the voice clearly.
(2) when talking on the phone, the voice is too loud. First, it will excessively stimulate the auditory nerve in the human brain. For a long time, it will reduce the sensitivity of listening to the small voice again. Secondly, too loud voice is a special noise for human brain's auditory nerve. It can seriously disturb people's normal mood and make people upset and irritable.
Besides, when you don't pay much attention, the volume will be smaller. Whispering will give customers a feeling of not being confident. But if the voice is too loud, it seems rude to the customers. So try to keep the volume normal. If you can't help yourself, you can ask your colleagues to help you. Call your colleagues first, let him help you to hear your voice size, and then adjust it.
4. clear pronunciation.
Clear pronunciation is a good way to fully express your professionalism. Clarity is related to the speed of speech. If the speed of speech is slower, it will be clearer. What I should stress here is that I would rather speak slower, spend more time speaking, and keep my voice clear.
5. there must be a pause in the conversation.
In the process of conversation, we must be good at using pause. For example, when you speak for a minute, you should stop for a while, and don't keep talking until the end of the conversation. Because you have talked for a long time, but you don't know whether the customer is listening or how the customer responded after hearing what you said. A proper pause can attract customers' attention more effectively. When the customer shows you to continue, you can tell that he is listening to you carefully. Another advantage of pause is that the customer may have questions to ask you. If you stop, he can ask you questions when you stop.
In the process of asking questions and answering questions, you can naturally deepen your impression of your speech.