Online Shop: How To Cultivate Trust In Shops

In recent years, many friends have opened online shops.

Indeed, the Internet age not only created the Internet myth of NetEase, Sohu, Sina, Baidu, but also showed a small opportunity for the majority of netizens to e-commerce.

Some people have excavated their first pot of gold through e-commerce and online shops, thus realizing the dream of becoming rich on the Internet.

But some of them ended up in failure.

The reason is that some people do not accurately understand the characteristics of e-commerce and China's national conditions.

In today's credit system has not yet been fully established, people are accustomed to first look after buying, one hand, money, goods, the current situation, if we can not effectively solve the integrity problem, eliminate customer concerns, then it is obviously difficult to open a good online shop.

Some businesses have made use of customers' eyes to see products and sell fake products or even fraudulent practices. The exposure of the media has deepened the impression of consumers, causing some misgivings about online stores.

For a while, honesty has become a hot topic in the online shop.

Indeed, doing business is like being a man. The gold cup and silver cup are not as good as customers' reputation. How to win customers by good faith and make new customers become old customers become the puzzles of many online shoppers.

In fact, standing at the customer's perspective, you can see that if you treat customers like your friends, this problem is not difficult to solve.

Therefore, winning customers' trust is first of all the mentality problem.

With the mentality of doing business with a physical shop, you can open a shop and do business.

Make full use of the convenience of the network to cultivate the popularity and trust of the shops.

Now the network is very developed, such as QQ, MSN, Taobao Wangwang instant messaging tools, as well as video, so it can establish a virtual face to face friendly negotiation environment, and through face-to-face communication with customers, it is easy to establish a sense of trust. Customers can only trust your shop and your products only if you trust you first. If you feel that your speech is false and true, you can not trust it, then you can not make a deal. This is the same as the physical store, others will go to another house to see.

So communication with customers is very important. Professionalism, courtesy, enthusiasm, care and sincerity become the elements of communication with customers.

Xiao Xu, who works in the district office, is a network agent of beautiful bay fashion. She has opened a famous brand cosmetics shop on the Internet. Her business has been doing well. Her experience is very deep. Once she quoted the price of a customer, she found it was wrong, and sold it at a loss, but if it changed the price, the customer would surely lose. Finally, she sold it to the customer at the original price. From then on, the customer often came to buy things. She bought more than 2000 high-grade cosmetics in the shop last year.

She said that the most important thing in online shops is honesty, rather than doing business or cheating customers, and never selling fake and shoddy products.

On the Internet, some people imitate imitation products as imported brand cosmetics, and sell fake products with the mentality of customers generally cheaply. Indeed, sales are better than themselves at the beginning, but many customers find it wrong after using them, and never buy their things anymore. Instead, their shops insist on selling genuine products only, providing good service, increasing customers and increasing business.