How To Handle Customer Mail

1, looking for sellers.

This type of enquiry is looking for products (or similar products) that you provide, and they are carrying out the procurement plan. They are also rushing to complete the procurement task. The biggest features of his enquiry are: clear objectives (for example, name, quantity, delivery terms, etc.), comprehensive information (for example, company name, address, telephone, fax, contact person, etc.), asking professional questions. Your timely response is undoubtedly timely. We must pay close attention to this kind of enquiry. Prompt, accurate, comprehensive, professional reply and competitive offer is the key to the transaction.

2. Ready to enter the market.

This type of enquiry may have his experience in his country, but he is not familiar with your product. Maybe his client has come to him for enquiry; maybe he already knows that by importing the products you offer, you can get better profits. All in all, they are ready to do business with you, but many specific problems still need to be solved. They are beginners. In such enquiries, the general information is more comprehensive (for example, the company name, address, telephone, fax, contact person, etc.). But you can judge from the degree of specialization of the questions raised. Such customers are your potential customers, and they need your nurturing. Patience, professional response and proper tracking are conducive to continuously developing his trust in you and constantly enhancing his confidence in doing business with you.

3, trouble free.

There are many online trading markets or other trading platforms. In order to facilitate user queries, they provide a combined query function. By using this function, users can send inquiries to the standard format if they click on the product after they are interested. Although this is a good way, it also provides convenience for some trouble makers. They can easily pick up a very decent enquiry after they have no difficulty in choosing it. At this point, you are more concerned about the fact that the other party is not interested. For this kind of enquiry (usually in the form of mail, it shows which website it comes from), write a general format e-mail, expressing that you really want to establish business relationship with him, and invite them to give more information about themselves. Sending such messages to each other will filter these people out, because they will not reply to you.