Ten Essential Skills For Successful Foreign Trade People

How to be a successful foreign trade person? foreign trade Get bigger in work profit This is the concern of every foreign trade worker. I hope that a few tips will help more people.

1 directions Communicate Opponents show goodwill and welcome.

--I will arrange everything.

If communication is initiated by you, providing all the convenience of your opponent can make communication start in a friendly and harmonious atmosphere. Especially when your communication partner is coming from a distance, you enthusiastically tell him: "I will arrange everything." (I will arrange everything. Not only shows your sincerity, but also enables him to concentrate on communicating with you without worrying about lodging and lodging. Salesmen break through the 13 ways of rejection!

2 avoid interference in communication.

- No interruptions during the meeting!

If the location of communication is in your company, please urge your subordinates to avoid unnecessary interference in the process of communication. Because excessive interference will affect the willingness and enthusiasm to communicate.

3, data must be enriched and complete.

- We have a pamphlet in English.

Specific items are usually more convincing than verbal descriptions. When customers hear you say "We have a pamphlet in English." (we have an English pamphlet. Or "Pleasetakethisasasample" (please take this as a sample. When you are interested, you will increase your interest and ask you a lot of questions about products. If you collect information regularly, you will be able to answer questions. This is very advantageous in business communication.

4, we must have sincerity in solving problems.

- Please tell me about it.

When a customer complains to you, what you should do is try to pacify him. The best way is to show concern for his complaints and the sincerity to solve them. Your "Please tell me about it" (please tell me about this matter. ) or "I" m sorry for my error and assure you I will I, "I am sorry", and I assure you that I will do my best to deal with this matter. Let the other person feel that you have a sense of responsibility and will restore trust to you.

5 confirm important details at any time.

- Is this what wedecided?

In business negotiations, when it comes to the amount, delivery terms and dates, in addition to the confirmation of oral rehearsal at that time, the contract should be reviewed in detail after the contract is ready. If you find a doubt, you should immediately ask the other party "Is this what wedecided?" (is this what we have said?) the contract is really wrong, so we should tell the other party, "I" ll have toreturn this contract to to "(I have to return this contract to you, and can not sign it. To protest. Any contractual problem is rather wordy and must not be vague.

6 if you do not understand what the other person is saying, you must ask him to repeat it.

- Would you mind repeating it?

English is not our mother tongue. It is natural to not understand. It's harmful if you don't understand and pretend to understand. In fact, it is not difficult for people to repeat or speak more clearly. You just have to say "Would you mind repeating it?" (do you mind telling it again?), I believe the other party will not only repeat it, but also slow down the speed. If you still don't understand, you still need to use this old method: "Could you explain it more precisely?" (can you explain it more clearly?)

7 skills to say "no"

--No, but...

In business communication, when it is time to refuse, it should be categorically asserted that "No." uses That "s difficult" in a roundabout way. (that is very difficult. Or "Yes, but..." (good is good, but... To prevaricate, it will make the other person feel that you have not promised enough, rather than refuse it gently. If you say "No, but..." It is easy for you to know clearly that you have refused, but it seems that you can still talk about it. At this time, you stand in the advantageous position of communication because you have used "No" to pin down each other.

8 do not waste time communicating with your opponent.

--... Then I "ll drive you to the airport for your flight flight"

Prior to communication, it is best to know in advance the communication of the opponent's schedule, and try to cooperate with them. When you talk to the client about all the details, you say to him, "I" ll have my secret arytype the contract for you to to, "have", "I" will ask my secretary to sign the contract immediately, and then I will drive you to the airport to take the seven o'clock plane. He must be grateful for your thoughtfulness, so he will take a cooperative attitude.

9 reach the destination and leave immediately.

I "m glad to have met you, Mr.Lee.

If the agreement is reached and you are still reluctant to return, there are two dangers: communication with your opponent to change your mind; or you may be slack and unable to make a choice. So when the discussion is completed, it will be immediately "I m glad to have met you Mr.Lee." (Mr. Li, nice to meet you. End, farewell.

10 retain the face of communicating with your opponent.

- Your view sregarding management differ from mine.

The best way to make communication failure is to make your communication partner lose face. However, is this not the result you want? Because in this way, communication will not only break up, but also invite opponents' resentment. Though you have hit your opponent hard, you have become a failure communicator. Therefore, when making a challenge to the other party, be sure to point the spearhead on the matter itself instead of the opponent: "Your view sregarding management differ mine." (your business viewpoint is different from mine. Sometimes, you can even blame the third party on the blame, instead of directly pushing it to the communication partner: "Someone must have given your wrong information." (someone must have given you the wrong information. Such a statement can lead the other person to revise his views without offending him and letting him go away.

The more people feel shy, the more respectable they are.