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Special Treatment Decided To Pay &Nbsp; Two Hundred Yuan Shoes Were "Cold".

2010/8/20 12:58:00 73

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August 20th "new buy"

BELLE

Less than a month after wearing leather shoes, there were two problems, which were not repaired after several repairs. "

Recently, Ms. Wei, who lives in a residential district in Chengdu, called a hotline for reporters. He complained that BELLE shoe industry was "too irresponsible".

New shoes within a month

Repair

Twice

In July 13th, Wei bought a pair of BELLE counters at jiaaxenmao shopping mall, Jiaotong road.

leather shoes

For a few days, the inner side of the shoes was degumming.

In July 24th, Ms. Wei, who was amazed, removed the shoes that had been degumming to the store counter for replacement.

After the BELLE staff got the problem shoes, they did not return them in time according to Wei's request. Instead, they took the shoes first and tested them.

"After they looked at their shoes, they took me to a so-called" Quality Supervision Bureau "to test. At that time, the Quality Supervision Bureau's reply also said that this is a quality problem, and it is within the scope of the three package.

Wewei told reporters that the shoes she bought were special shoes for the stores, so there were no three cards at that time.

BELLE staff received the test results, the shoes back to the factory for repair, but Wei is not satisfied with the shoes after repair, still asking for replacement.

BELLE merchants did not agree, but once the repair was unsuccessful, the merchants simply took the shoes to the shoe repair stand downstairs and asked for help.

"Later, I asked the teacher who repaired the shoes downstairs, and the chef admitted that my shoes were really repaired by him."

Ms. Wei was indignant at this.

Out of the frying pan into the fire

Back and forth tossing several times, in August 5th, Ms. Wei finally got the shoes repaired, but at a glance, she dumbfounded on the spot, "the same color shoes turned out to be two colors, the difference is still very obvious", Wei Wei reluctantly told reporters.

Anger, Ms. Wei once again found BELLE merchants, asking for replacement.

And the answer from BELLE is, "first take the test", and the cost is borne by Ms. Wei herself.

So, Ms. Wei called the complaint telephone to the 12315 consumer complaints phone, and the staff of the Association came to the scene. But when she learned that the BELLE shoe purchased by Wei was worth more than 200 yuan of special shoes, she said, "as long as you know this is a special shoe, you will never accept this complaint."

After listening to MS Wei, she became even more angry. "When they heard that my shoes were bought for more than 200 yuan, they said," it's not expensive, you can repair them. "

According to reporters, similar to Ms. Wei such special issue shoes incident, many consumers have encountered, we must say that the special products at affordable prices at the same time, the quality problem has become a consumer risk.