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Enterprises Seek Innovative Ways To Manage Business Documents.

2010/10/27 16:07:00 55

If

enterprise

It can effectively develop and maintain content and documentation, and the information contained in it can save time and cost, and even bring profits to enterprises.

On the contrary, if the contents and documents are not handled properly, it will lead to the failure to find the required documents, resulting in the loss of income and productivity, and even lead to legal disputes.

That's why many companies are looking for innovative ways.

Manage business documents

And the reasons for the content.

According to research data released by Gartner, the global market revenue of the enterprise content management industry has increased from US $2 billion 600 million in 2006 to more than US $3 billion 400 million.

Grange Insurance

It is one of the enterprises that purchase content management solutions.

This is an insurance company based in Columbo, Ohio.

Every year, it provides thousands of customers with auto insurance, family property insurance, life insurance, and farm insurance services, thus producing endless paper documents.

Grange needs to find a way to facilitate its numerous independent agents to offer customers quotations and insurance plans quickly, and promptly handle customer claims and answer customer questions.

Nowadays, many enterprises are benefiting from their investment in IBM enterprise content management solutions.

The system can scan 60 thousand documents per day.

Grange's business representatives can quickly access insurance related documents through the Internet, and provide relevant information to customers through e-mail or telephone.

In this way, the customer can receive the latest progress of the claim, the offer and details of the new insurance plan in a matter of minutes, instead of waiting for hours or days.

"This is the most correct decision we have made," said Jerry Valentine Sr., chief computer analyst. "This solution is the foundation for our company's information storage and processing." Valentin said.

As Grange has discovered, document and content management usually involves the pformation of paper documents digitalization.

In fact, it also involves other areas, such as security, disaster recovery, collaboration, printer management, etc.

Baseline magazine recently interviewed a number of executives who have taken measures to improve document supervision.