Seeing The Essence Of Management From Mcdonald'S Lavatory

Many people around us have been to McDonald's, whether for children or for themselves, even if not, McDonald's landmark "M" arch must have seen.

Now, when I ask my children to go to McDonald's, there will be many children who will cheer.

As for today's performance is not good, reward is also going to McDonald's, a company can do this, there must be many places worth learning.

There are too many places to learn. No matter in terms of business philosophy or marketing, it is not easy to read the thick McDonald's culture Handbook.

As if facing an elephant, I don't know where to start. I think we might as well start with the toilet of McDonald's.

The toilets of McDonald's are actually very distinctive, because:

1, all McDonald's toilets are consistent with the design styles and colors of storefront.

2, for the special place of the toilet, McDonald's is a special person, which is cleaned regularly by the staff in the store. After each toilet door, there is a cleaning table. Every day the cleaning people and the inspectors need to sign the confirmation.

3, for the toilet cleaning, McDonald's has detailed rules, such as floor, table, mirror, handle, water stains, paper and so on, each individual item is divided out of the form, and the working procedures are completed one by one.

4, as we all know, the toilets of McDonald's are not only for the interior, but also for the outside world to facilitate more people. To a certain extent, they also have some functions of public toilets, but even so, the toilets are clean and have no peculiar smell.

Today, China is the most dynamic market in the world. The number of companies is huge. Many companies are an economy.

Will it be better after that? Chinese enterprises have gone through the western road for nearly fifty years in thirty years, but this is not something we should congratulate. The pace has quicker, but our foundation is not solid enough. Moreover, the age of today is so fast that some Western companies can not afford to rush. Can we expect to change in the future?

Management is always around you and me.

How far is the development of the company? Management can keep pace with it. It is closely related to the operation of your company.

From the toilet management of McDonald's, I think many of our company's management still has many shortcomings.

1, first of all, culture. Some of our company's management concept holds that employees are the valuable asset of the company, and create a good working environment for them. No matter toilet hygiene, they even delegate outsourcing to the office area health. This is a kind of blind learning western management concept. It is not desirable. In fact, there is a premise in this way, that is, the monitoring of employee engagement and execution. Western companies have spent many years in the beginning.

In this regard, we need to make great efforts to train and standardize.

2, many of our service companies, such as hotels, restaurants, super warehouses, banks, gyms and so on, are all outsourced, and their employees do not touch their hands. Although professionals are professionals, toilets are in the company's business premises, because their employees do not assume responsibility for cleaning and maintenance, but they are also saboteurs for toilet hygiene. Therefore, toilets are often dirty and even hand paper is often missing.

3, the function of the toilet has become a gimmick. It has been reported that the toilets of some companies also stipulate that they can only "trumpet", do not undertake the function of "large size", or even the internal staff can be divided into three or six hundred equal grades.

4, the toilet is not external, this is a common phenomenon, if you do not eat in the hotel, want to hurry, I am afraid you can not even pass the door security.

In general, our enterprises have put their customers on the sky, saying that they can satisfy all the needs of customers. At this time, how can they not be afraid of offending customers? This is also a defect of our enterprise management.

It seems to be a trivial matter, but I believe that this is related to the fundamental and even rapid development of the enterprise, not how far it can go.

Chen Fan in the Eastern Han Dynasty said: why do we sweep the world without sweeping a room?