Workplace: Five Levels Of "Listening" In Communication

The lowest is "listen to no one": like the wind in the ear, there is no listening, no listening.

Next is "perfunctory": uh...

Oh...

Well...

Ah...

A slight response is actually absent mindedness.

The third is "choose to listen": only listen to their own meaning or taste, and their own meaning of the same automatic noise filtering.

The fourth is "listening attentive": the training of certain communication skills will emphasize "active" and "responsive" listening, so as to repeat the other's words and hear them. Even if every sentence may enter the brain, it is doubtful whether they can hear the speaker's intention and meaning.

The fifth is "empathy listening": the purpose of ordinary people's listening is to make the most appropriate response, not at all to understand each other.

Therefore, the starting point of empathy is to "understand" rather than "react", that is, through communication to understand other people's ideas and feelings.

Only 10% of interpersonal communication is done through words, 30% depends on intonation and voice. Most of the 60% are human body language with varied body changes. Therefore, the listening of empathy requires the following "five to", not only "ear to ear", but also "mouth to" (tone), "hand to" (with body expression), "eye" (observation of limbs), "heart to (" experience with the heart).