Marketing From The Perspective Of Marketing
Philip Kotler, the world's top marketing master, points out that "marketing is the science and art of developing, maintaining and fostering profitable customer relations". (Philip Kotler) This master reveals the essence of marketing, that is, a relationship between enterprises and customers, a partnership based on value orientation. It can be seen that the key to marketing lies in the relationship with customers, and the essence lies in the customers. The author thinks that Marketing The essence is customer. Resources The competition is the customer, the customer is the enterprise, and the customer is everything. Enterprises should run with customers and compete with their competitors. The aim is to have and control valuable customer resources. It can be said that customers are not only the most important assets of enterprises, but also the most important assets. Sale The "lifeblood" of a member is also a priceless capital to support the personal development and advance of enterprises and salesmen.
Marketing is the sum of all business activities carried out by an enterprise in order to achieve the sale of products (or services).
market
Pioneer's customer development and management, or staff promotion.
For salesmen, the focus of their work is to explore, cultivate and maintain profitable customers, and pform customer resources into customer assets with the support of enterprises, and strive to maintain and increase the value of customer assets.
Based on this, salesmen should set up two major sales targets: first, to develop new customers, and two to maintain regular customers.
Salesperson doing the market is the process of establishing the relationship between guests and customers. It is also a process of "net fishing", and "fish" is a customer.
However, today's customers are more like a cunning "fish", difficult to "capture" and difficult to control.
You know, this is a customer LED market "my era", the customer is the real protagonist on the market stage, and plays the role of "fickle": customers from tactical buying to strategic buying; customers from skilled buying to expert buying; customers from passive buying to active buying; customers changing from heavy prices to heavy value; and customers shifting from focus to drift.
This requires the salesman to "change the system", or on demand, or initiative, in order to catch up with the customer, at least not to be thrown away by the customer, so that the customer is in the control of their own.
This book focuses on how to establish a value oriented cooperative relationship with customers, and makes detailed and in-depth discussions from many aspects, such as customer description, customer search, customer locking, customer encirclement, customer attack, customer retention and so on, striving to achieve orderly, interlocking and step by step, so as to provide customers with a net of hard ground, so that valuable customers can walk in without going out, and contribute their lifelong value to the enterprise.
It can be seen that the sales staff have grasped the customers and have grasped the future of the enterprise.
However, many sales novice or even sell "old people" do not have a deep understanding of the essence and profound connotation of sales, and tend to simply understand sales promotion (or service).
On the surface, there seems to be nothing wrong with that.
However, this superficial understanding is like a poison to salesmen, which will make salesmen focus more on products (or services), which will inevitably lead salesmen to sell products (or services) to customers too much in the sales process, which is a major taboo in sales.
Marketing masters once said, "don't always sell your products to customers, and constantly create value for them."
However, how to achieve sales goals in the process of creating value for customers is the real knowledge, and the process, the details and the methods are the key.
It is for this reason that the author has launched the 5 practical training course of "customer is your ship: customer development and management", which provides system operation support for sales personnel engaged in customer development and management, including ideas, methods, strategies, tools, cases and so on.
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