How To Determine The Character Types Of Customers?
Actor character customers
Enthusiasm is the mood of an actor's customer.
Features
One of these customers is enthusiastic, lively, communicative, optimistic, quick and creative, and keeps warm in business activities.
Passion can make people feel friendly and natural, so as to shorten each other's emotional distance and create a good environment for exchanging thoughts and feelings.
But this kind of customers sometimes appear too enthusiastic, making people feel hypocritical and alert, and virtually build a psychological line of defense.
Most of the clients with an actor's personality are extroverted, frank and straightforward.
People with this personality can actively interact with others and learn from each other's knowledge and opinions in their interactions, increase their knowledge and cultivate friendship.
Humor is another characteristic of these customers. Their witty and humorous speech can make people feel excited and active because of them, and can inspire and encourage them.
The actor's character is talkative, emotional and emotional.
Because they are mainly human beings, it is very important to establish good personal relationships with them.
This type of customer is more popular in pursuing brand, seeking novelty, seeking novelty and seeking beauty.
Making decisions will be impulsive, vulnerable to external factors such as product packaging, advertising, and so on.
To deal with such clients, cater for their psychology, introduce new packaging and new features of new varieties.
Use advertising to emphasize the popularity and avant-garde of brand.
Adjust the speed of decision-making appropriately so as not to regret customers' quick decision.
They are outgoing, multi lingual and optimistic groups. Their existence will bring boundless joy to the world. They will tolerate and accept things around them instead of demanding anything, healthy, lively and willing to share their happiness with others.
Result type customers
Such clients are highly principled, well-organized, well-organized and thoughtful.
The task of business activities is complex, and the goal of business activities is always accompanied by overcoming difficulties. Therefore, the customers with a result character have strong character.
They firmly believe that only by willpower and perseverance can we find ways to overcome difficulties and achieve the desired objectives of our business activities.
It is the most careless way to interact with customers who have a result personality.
This is a competitive society. Any negligence can lead to failure. If we add carelessness, it will be even more dangerous.
Carelessness and carelessness may not only affect others' success, but also become a powerful evidence for others to attack you at any time.
The client's will is resolute, decisive, quick and clear, so the result is clear and needs no detailed analysis.
To treat such clients, we should emphasize the effect and effect of the results.
This type of client is more rational and believes in his own judgment.
Like new varieties in order to get bigger profits.
This kind of customer has strong sales ability and is eager for new varieties, but he likes to make his own judgement.
Salesmen can sell according to their grades.
The top grade varieties mainly publicize their brand image, while the mid-range varieties emphasize safety, quality and price.
Such customers make quick decisions.
The result oriented customers usually pursue perfection in order to achieve their goals: This is always their belief in behavior.
Result oriented customers are strict with others.
Their attention and energy are always focused on the world.
They will not be distracted by introspective meditation, so they will never shrink from the world of action.
They are in high spirits and ready to enter new fields.
Their love for the world is always leading them forward, making them continually acquire new interests and abilities.
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A customer of scholastic character
The customer nature of scholar character is natural, generous and unconstrained. They are powerful customers, with strong leadership, efficiency, persistence and courage to take risks.
This type of customer needs to communicate with all walks of life on behalf of a company or organization and participate in all kinds of social activities. Therefore, they are very particular about their posture and demeanor and strive to be generous and steady and dignified on any occasion.
Don't be mean and unbending, not careless, flustered, and not careless or aggressive.
They pay great attention to their words and deeds, sit upright, walk steadily, speak in a calm tone, tone and gesture moderately, and raise their hands as if they were a well-educated professor.
Through contacts with customers of scholarly character, people feel that the enterprises and groups they represent are reliable and mature.
Such customers are thoughtful, analytical, serious, have goals, pursue perfection, and have a sense of responsibility.
Therefore, we need to be detailed, thorough and detailed about the ins and outs of events. They think that if the process is well prepared, the result will be perfect.
Such customers are often skeptical of new products. They always ask carefully when they first enter new varieties.
We hope that the products will be of good quality and moderate price, and will not be affected by fancy packaging and advertisements.
This type of customer is rich in life experience. Before dealing with them, he must be familiar with the other's temper and express his respect.
The product should be patient, simple, clear and pertinent, and avoid making a lot of talk.
Prepare detailed information and data, as well as related details, and fully prepare for the part that customers do not know.
A scholar type client wants others to affirm his ability, even if he has nothing to do with his job, and it can also become an opportunity for you to build friendly bridges with him.
This needs to give full play to the characteristics of mind and observe their most proudly aspects, such as dressing taste, hobbies, work attitude, efficiency and even his enviable health. Even a casual sentence can show your concern for him.
Many times, scholars' customers attack others only to prove their abilities.
For example, he said that you are stupid in computers, and he is an expert in this field. So, rather than arguing with him, you are not unprofessional in this respect, you might as well acknowledge his expertise and ability, which will not only calm down the conflict, but also make the other party feel guilty and convergent at the same time when you feel your low profile.
Three points are not cowardly.
Even if he wants to show off something, what's the harm if he is properly praised?
Scholar oriented customers are strict with others and strict with themselves.
Generally speaking, they are introverted thinkers. Because of their sensitivity, they often find some crises early.
Healthy, scholarly clients are good at everything. They are the most talented personalities in all personalities.
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A good customer with good personality
Gentle, tolerant and patient, this is a good old customer.
They are patient, impatient, and not harsh and rude to anyone.
People with this character are willing to discuss with others, accept others' opinions, make others feel cordial, and easily establish close relationships with others.
But the shortcomings are also obvious. Good people often have no idea, worry about their gains and losses, and blindly trust others.
This type of customer is relatively small, but there are many others.
The character of a good old man is generous, generous, tolerant, good at diplomacy, adaptable, and good at pressure.
In social life, they allow different opinions to exist. If others inadvertently infringe on their interests, they will understand others' faults, allow others to be different from them in every aspect, and make them feel that they are respite people, so they are willing to interact with them.
A good customer is often a patient listener, expressing interest and concern for others' speeches, and a patient persuasive, so that others can happily accept his thoughts without feeling forced.
The customers of the good old type are low-key, calm and easy to get along with, so they have a better attitude towards people, but are often indecisive. In the face of things and negotiations, they are unable to make final decisions.
To treat such customers, we must try to help them make decisions as soon as possible.
Some people think that a good old customer is "bully". In fact, good character is not bullied.
Good character requires openness, at least not to refuse others.
A good character must be neither too strong nor too low, and his own interests must be fought for.
Praise others' achievements and understand others' mistakes.
If you want to violate their interests, you will never let them go. Such customers are sometimes "hedgehog" and do not take the initiative to attack others. But if anyone wants to infringe on them, they must be severely punished.
A good old customer does not require others, nor is he strict with himself.
They are generally introverted and happy to be bystanders.
Emotional stability, mild, optimistic, reassuring.
They support others, be patient, have good temper, and do not brag.
These four characteristics are like four pairs of coloured glasses. Each person wears different glasses, and the angle of the world he observes is different.
When you understand the regularity of character, you can accept the nature of others optimistically, become open-minded and tolerant to others.
It is important to note that personality is not good or bad, different character and different strategies and principles, and there will be different choices on the way to success.
At the same time, no one is 100% of a certain type.
People's character is not only shown in four simple types. Everyone has several kinds of personality, which accounts for a larger proportion. What kind of personality is the main type of personality, and at the same time, it will become the dominant part of value orientation.
Here's an example. Let's take a look.
Different types of character
Of
Customer
Different performance when confronted with the same problem.
Customers disagreed with the purchase of large quantities of steel because of the sudden rise in steel prices.
Actor type customers: no longer cooperate with you, expressing dissatisfaction.
Customer with character type: go to another supplier immediately.
Don't give up pursuing.
A customer of scholar character: to think hard, to rely on what method, to say what reason, to arrive at the purpose.
Customers of the old good character type: soft and hard to burn.
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