How Does A Clothing Store Manager "Connect The Preceding And The Following"?

A principled peacemaker.

Most of the staff in the shop are young girls. For a long time, some minor frictions are unavoidable whether they get along with each other or the competition mechanism of the reward system.

These small contradictions say that it is not too small to deal with the problem.

Over time, it is inevitable that there will be estrangement and confusion.

This is the turn of the store manager to play a role.

"How to digest these contradictions well is really a great learning.

In the first time of contradiction, no matter who is right or who is wrong, the way I deal with it is to "fight 50 boards" and make corresponding punishment.

"But in the early days of recruiting talents, I will put the personal qualities and collective sense of honor of employees in the first place, and minimize the odds of conflicts," said Jin Lin, the manager of the weekly weaving shop.

In many cases, there are some unpleasantness between the shop assistants and the fact that their faces are not good enough to face each other.

If the shop assistants are willing to choose to bypass the direct contradiction, and keep in mind with the store manager, this is the success of the manager's management, because only when there is full trust, will the clerk tell you something that is not easy to say to others, which is particularly treasured for the store manager.

In this regard, Chen Liyan, manager of SOGO Department store, deeply understands.

Once, in the store she was responsible for, two employees had a conflict in their performance.

This is supposed to be a salesperson who sent text messages to a customer who was received by another salesperson. How the situation was identified in the performance, the two people were divided, though there was no indication on the surface.

So the clerk who lost the customer took the initiative to find Chen Liyan's heart.

"Although this situation has nothing to lose for me personally, it will affect the percentage of their deducting income to the specific level of shopping guide.

I will be very moved and pleased about their trust in me, but I will let her reflect on her own problems: why do customers not come to the shop as a shopping guide, but how much do they want to maintain? "Chen Liyan said," if you can be an old customer, you will only consume it, that is your greatest success.

If you fail to do this, you have no communication with your customers.

If we fail to do this, we can not say, "this is the customer I am looking for. The Commission should have my share".

Next time this may happen to others, so we should first review ourselves instead of demanding others.

Through such adjustment and communication, contradictions can be easily resolved.

A humane sister.

It is not the contradiction that shows that the store manager needs to play a role. Usually, the "one to one" type of mental communication for the shop assistants is also an important step for the manager's daily personnel management.

This will make the clerk feel that you are a "human touch" rather than a dictatorial leader.

Invisibly greatly enhanced the prestige of the store manager in the eyes of his employees.