What Is The Three Representative Of A Manager?

As we all know, everyone has many roles. In front of my father is a son, in front of his wife is a husband, in front of the children is a father, in front of friends is a good friend. If a person can not play his role accurately, we will say that he is "not familiar with each other". The role of "ignorance" is role. Is this role your role? No, it's what other people think of you! What role do you think you are not important, the key is what other people think you are now! Otherwise, in others' eyes, you are "not familiar with each other". Misunderstandings can occur in life, and it's terrible to play the wrong role in your work. How can you say a dialogue even if your role is not clear? How can you do the right thing?

To achieve their goals, even "dead" do not know how to "die".

　 " Controller Of The Three Represents "-- a special study of managers role This is a part of my training course. The so-called Three Represents is that the manager represents the company in front of his subordinates, represents his subordinates in front of his superiors, and represents the Department in front of his colleagues.

　 1. Represent the company in front of its subordinates.

A friend of mine was planning a company as a planner. In June this year, the business of the company was very depressed, and everyone had nothing to do. So he talked to his boss and asked the boss: "now, how do you think the company will develop?" the boss said, "let's do it first. The difficulties are temporary. After a while, we will see improvement." My friend listened to such a lack of confidence, and submitted his resignation report in second days.

Why did he quit his job? Because in his eyes, the boss represents the company, and his boss has no confidence in the company. How can he have confidence in the company? He must have resigned. Of course, managers can't cheat employees and make promises that can not be fulfilled. He can say: "at present, you can see that our business is relatively sluggish, but the professional quality of our employees is relatively high, especially your strong planning ability and high customer evaluation. I believe that within two months, with our efforts, we will surely get better.

If managers don't have confidence in their company and quit their jobs, what do they complain about in front of their subordinates? What's the use of complaining? If this complaint goes to the boss's ears, what does the boss think of you? How can you redeem the boss's opinion of you? So some people say that they are not afraid of the constitution. The manager can not complain, complain, go home and complain with his wife, or ask a lover outside to complain. Employee complaints are understandable because they are employees and represent themselves in front of their superiors. This is not the case for managers. To represent a company in front of employees is to carry it. This is the price you pay for managers.

Some people have just done the management work, and their former colleagues have become subordinates. If they do not pay attention to the change of roles and want to make friends with their colleagues before, they often find that friends are gone, and the company's tasks are not completed.

Managers need to establish their own prestige, strict demands on subordinates, can not be indulgent. It is necessary to give benefits and benefits. In the work, we should use "Wei" to reflect the system of the company, and in the private use of "grace" to embody the personal care. If you make friends with your good people and your subordinates, where are the company's systems? If your subordinates make a mistake, how do you punish them? If you don't punish, what is the company's dignity? If you punish, subordinates will compare with your daily behavior, then you will become a "dangerous little man", "smiling face tiger", will sing "when the sun rises, our brothers become rivals". How do you work in the future? Of course, managers also need friends, but colleagues are inappropriate friends, colleagues have interests, and friends in society may not have too many interests. Coworkers can be good friends. Coworkers are often your biggest rivals. Of course, some companies advocate caring about their lives and advocating this culture. As a manager, it is necessary to bring this culture to subordinates, rather than to embody the authority of managers.

If the analogy is made with animals, the managers represent the company in front of their subordinates, so they should treat their subordinates as dignified as tigers, and implement the company's policies with such dignity to safeguard the company's system.

At the same time, when an accident occurs, we should not be as flustered as ordinary employees. We must be as steady as an elephant, and not be surprised to change, to show the management's demeanor. {page_break}

　 2. Represent your subordinates in front of the boss.

Conversely, managers represent their subordinates in front of their bosses. In many cases, the boss wants to communicate with you. He wants to know the dynamics of the staff in the Department, especially the backbone employees in the Department, because the boss thinks you are the person who knows the most information in the Department. You have to give full feedback to the Department on behalf of your subordinates.

"In our recent project, Xiao Wang was ill and hospitalized for 3 days. I went to see it, and soon it was all right. His work has been taken over by Xiao Li.

"Employees have some opinions on the company's shuttle bus. The shuttle bus is cancelled, and many employees are not convenient to work. I am worried that such things will happen frequently, which will affect the enthusiasm of employees."

"Customers have recently reflected that our after-sales service is not timely, and my employees are also reflecting this, which will affect customer satisfaction."

Whether the information is good or bad, such information is given to the boss, he has a comprehensive grasp of the company's dynamics. Otherwise, the boss will become a deaf man, and you will become a blind man in his eyes.

While reflecting information, of course, we should also represent employees.

Never ask your staff to ask for it, but you dare not. Whether the request is reasonable or unreasonable. At the very least, the employees think it is reasonable if the employee is mentioned, otherwise he will not mention it. Beyond the requirements of the manager's decision-making power, the manager should timely feedback to the boss. If you do not reflect, you may end up with a mess. If you do not reflect the requirements of your employees, you will die very hard. Reflection is your business. Decision is the boss's business.

For something you think is reasonable, you should actively fight for your employees. If you don't fight for it, the boss will not give it to you voluntarily. If you don't actively strive for it, sooner or later, the news will spread to the workers' ears. How do you get along with them? It's very difficult. So you think it is reasonable to insist on winning. For a big boss with broad mind, your persistence reflects loyalty to the company, because he knows that you can only safeguard the interests of the company only by safeguarding the interests of the employees. Managers who do not seek for their employees are Mr. Lu Xun's "coward".

If you want to use animals to compare managers' words. We should reflect the voice of employees like parrot. For employees' reasonable requirements, we should actively strive for them. Even if they do not understand their superiors, they must be humiliation like old cattle. The final goal is to let the boss know that he is working hard for him. Of course, in the whole process of communication, we should be as gentle as a little sheep.

　 3. Representative departments before colleagues.

As mentioned above, colleagues are sometimes rivals. The relationship between a manager and his colleagues is not only a collaborator, but also a competitor. Therefore, as a manager, we should fully safeguard the interests of the Department and the image of the Department in front of our colleagues, because you represent the Department in the eyes of the other party. Look at the conversation between the two managers.

You said, "the Little Wang in my department is really giving me a headache. I can't motivate him. Give him the chance to give play to his abilities. He doesn't want to say too much. If he raises the salary, his enthusiasm can only last for a week. There is no way out."

"Indeed, some employees are more difficult to manage," he said.

On the surface, the other side sympathized with you, but in fact, he might think, "even the motivation is not clear. How does this guy manage the manager?" consciously or unconsciously, he will be despised. He may not cooperate with you in the future.

At a regular meeting of the company's department managers, the human resources manager made a statement in response to questions from other colleagues after completing his duty report.

"Indeed, our human resources department has not performed very well for this period of time. I think this is directly related to me.