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Consumers Expect The Clothing Industry To Stipulate "Three Guarantees".

2010/12/2 11:00:00 86

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Winter clothing such as wool, cashmere and fur has entered the climax of sales.

Constant price

Raise

A cashmere sweater that can be bought at a few hundred dollars now sells for at least 1000 yuan.

Such changes make consumers particularly careful when buying, but still can not avoid quality disputes. And because of the high price, the quality dispute of clothing has become more and more intense on the basis of many original.

The law enforcement officers of industry and commerce face the dilemma of "flexible regulations". Consumers are helpless, but businesses are at large.

1000 yuan sweater did not wear 10 days on the "strike"

Ms. Zhang, who lives in Gaolan Road, encountered a clothing quality dispute last month. She felt helpless in the process of consultation with the businessmen.

Recently came to this newspaper complaints, to find a solution.

Ms. Zhang bought a woolen sweater in a clothing store in Zhangye road in September 27th. She only wore 10 day sweater not only to play the ball very badly, but also the natural weave of the plain fabric beneath the waist of the sweater.

A thousand yuan sweater, 10 days after buying home, first after the ball and then off the line, which makes Ms. Zhang really can not accept, so she found a store to ask for return or replacement, but repeatedly refused.

The answer of the head of the store is that our brand clothing will not be returned or replaced if consumers buy it back. This will affect our two sale. The only way to do this is to repair this sweater.

On the day when Ms. Zhang came to this newspaper, the reporter interviewed with Ms. Zhang to the store. The head of the shop always insisted on repairing the sweater, and always stressed that when she bought the sweater, she did not have any problems with the sweater, and said that because Miss Zhang bought the sweater was pure wool, the pilling was normal.

Due to the very thin texture, it is normal to appear off-line.

Legal defects, law enforcement officers are difficult to enforce the law

Reporters found the district business office interview, the work of the Institute

personnel

This year, there are a lot of disputes about the quality of clothing, such as Ms. Zhang. Since the country did not issue uniform clothing three packs, the "three bags" of clothing were basically in a state of self governance, and each merchant had its own three packages.

This makes it difficult for consumers to safeguard their rights.

It was introduced that since February 1995, at the thirtieth session of the seven Standing Committee of the National People's Congress, the product quality law has further clarified the quality responsibilities and obligations of the producers and distributors of the products. If the products sold do not meet the requirements, they should be responsible for "repair, replacement and return", and the consumers who purchase the products should be compensated for the losses.

The fortieth law of the product quality law, which was introduced in September 2000, stipulates that the sellers should be responsible for repairing, replacing and returning products that have been sold in the following circumstances. The sellers should compensate for the losses caused by the consumers who have purchased the products: they do not have the products which should be prepared without prior explanation; they do not conform to the product standards specified in the products or their packages, and do not conform to the quality conditions indicated in the product descriptions or physical samples.

Up to now, a total of 23 products have been included in the "three package" category. However, hundreds of items including clothing, jewelry and household cars have not been included in the three package catalogue.

For those goods not included in the three package catalogue, they may be returned according to enterprise regulations or business practices.

For example, the consumer, because the specifications, colors, and sizes of the clothing purchased are not suitable for exchange, and the operators shall be refunded as long as they are not dirty or disabled and do not affect the sales.

According to the press, the quality of clothing is generally regulated by stores or stores, and there is no uniform standard.

Many clothing brand stores stipulate that clothes can be exchanged and repaired within 7 days, but they can not be returned. This is also the bottom line for many clothing businesses.

Consumers appeal for "three pack" to be released soon

In response to this, Miss Zhang expressed her views.

business

As long as consumers disagree with their products, ask for replacement or return, they will emphasize again and again that there is no problem in buying clothes when consumers purchase. The problem is the reason of consumers themselves, especially for large brands, which is undoubtedly a heavy blow to their brand image.

In Zhang's view, the brand clothing is not the value of the clothing itself, but the value of the brand. The brand is in the final analysis the excellent quality. The so-called quality is not only the material, the design and the comfort of the clothing, but also the value of its own use. The value of use is the concrete embodiment of the value. Is it worth 10 days for a sweater worth 1500 yuan?

The lack of self-discipline in the market requires regulations to restrict. The public is eager for the "three package" requirement of our clothing as soon as possible.

Before the specific regulations have been promulgated, businesses should deal with these disputes humanization instead of using all kinds of reasons to prevaricate customers. At this time, "business way" is particularly valuable and important.