Telephone Etiquette And Communication Skills

(1) the first important voice: (Hello, self introduction) the voice is clear, melodious and articulate.

(two) keep your mood cheerful - facial expressions can affect voice changes.

(three) correct posture and clear and clear voice: (enthusiastic, active, smiling) - keep the distance between the mouth and the microphone, and control the volume properly so as not to hear clearly and breed misunderstanding.

(four) quick and accurate answer - preferably in three voices, the desktop has two or three phones to ring, long-distance calls as a priority.

(five) serious and clear records - - When when, Who, what Where, where, What, what? Why, what reason? HOW how to deal with it.

(six) effective telephone communication - active response and earnest listening.

(seven) the courtesy before hanging up: (skillfully stopping, suggesting that the other person has a visitor, someone calling himself or having a telephone come in, etc.) - who is the first person to hang up the phone? Usually, the caller first hangs up and the leader hangs up first.