361 Degrees Sports Shoes Two Months After The Complaint Does Not Solve &Nbsp; Image Discount.

Well brand And after-sales service is the goal of the majority of consumers. But if you buy products at a very high price, its products are expensive. quality And service can not be satisfactory, then, this brand will be discounted in the eyes of the consumer.

Recently, Mr. Wang, a consumer in Puyang County, Henan, reflected to this station: in September 15, 2009, he was in Lianhua shopping mall, Puyang City, Henan province. 361 degrees The store bought a new pair of sneakers. The model is L9dD8509, the price is 323 yuan, and the warranty period is three months. But this pair of 361 degree sports shoes wore less than three months, and there was a transect phenomenon. For this reason, in December 13, 2009, Mr. Wang found a seller and asked for a return to the factory. A week later, the businessman informed Mr. Wang to take the shoes, but Mr. Wang found that his 361 degree sports shoes had not been replaced or repaired, which made Mr. Wang very angry. Mr. Wang said: the shoe does not exceed the warranty period, and its quality is directly related to the quality of the products. The manufacturer has the responsibility to shirk its responsibility. Mr. Wang hopes that the 361 degree (China) Co., Ltd. will give a reasonable solution.

Links to relevant laws and regulations:

The sixth provision of the law of the People's Republic of China on the protection of consumers' rights and interests stipulates that protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. The State shall encourage and support social control by any organization or individual of acts harmful to consumers' legal rights and interests. The mass media shall improve propaganda on the safeguarding of consumers' legal rights and interests and shall use public opinion to control acts harmful to consumers' legal rights and interests. The eleventh provision provides that consumers are entitled to compensation in accordance with the law because they are injured by personal or property purchases, goods or services. The forty-fifth provision provides that the business operators should be responsible for repairing, replacing or returning goods which are stipulated by the state or stipulated by the operators or consumers. Where a commodity still cannot be used properly after being repaired twice within the guaranteed maintenance period, the business operator must be responsible for replacement or return. Where a consumer requires a business operator to repair, replace or return a large commodity of which the repair, replacement or return is guaranteed, the business operator must bear reasonable expenses such as freight.

The twenty-sixth provision of the PRC quality control law stipulates that producers should be responsible for the quality of the products they produce. The quality of products should meet the following requirements: (1) there is no unreasonable danger that endangers the safety of people and property; the national standards and industry standards that protect human health and personal and property safety should meet the standards; (two) the performance of products should be provided, except that the defects in the performance of products are stated; (three) the product standards specified in the products or their packages are in conformity with the quality conditions indicated in product descriptions and physical samples.

361 degrees (China) Limited ignored consumer complaints.

It is reported that the 361 degree (China) Co., Ltd. is a comprehensive sports products company integrating brand, R & D, design, production and distribution. Its products include sports shoes, garments and related sports accessories. It has 361 degrees (China) Limited, 36 one (Fujian) Sporting Goods Co., and 361 degree (Xiamen) industry and Trade Co., Ltd. In 2005 and 2006, 361 degrees gained the honor of "China famous brand" and "China well known trademark".

Then, as a well-known enterprise, how will the 361 degree (China) Limited company face the consumer's complaint? In order to understand the situation, at 16:21 on January 27, 2010, in response to the problem reflected by Mr. Wang, we made an interview with "361 degree (China) Limited" in written form.

1. why does the "361 degree sports shoes" produced by you produce complaints from consumers? What is the explanation for this?

2. how do you protect the legitimate rights and interests of consumers who have purchased the products they complain?

3. do you have the same problem of unsold same products? What measures will your company take?

4. how do you deal with this complaint? What measures will be taken to re establish the confidence of consumers in purchasing your products?

At 16:25 on January 27, 2010, the station telephoned 361 degrees (China) Limited (0595-85190555-560). The front desk staff said they had received an interview letter, and would report the situation to the responsible person, and then write back the result as soon as possible.