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Cases Of Arrogant Customers

2011/1/11 15:37:00 118

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Arrogant customers are similar to those who are silent. At first glance, they are not very easy to approach. They display their arrogant self-esteem.

However, it can be said that it is very easy to deal with, to satisfy customers' desire to put on airs, then they will be happy. "Then, buy a look", the possibility of dealing immediately is very high. The main point is to make customers happy.

Xiao Fu: "Hello, I would like you to introduce our new product: crystal series curtain rod".

Customer: "I always don't like crystal."

(hum, move your nose, coldly.

)

Xiao Fu: "really (showing a frightened expression), yesterday held a jogging Convention for residents' health and saw you around."

Customer: "that's the activity of the neighborhood committee. I'm just calling to greet everyone as a sponsor."

Xiao Fu: "but people say that because of your funding, this activity has been promoted."

Customer: "always, is the completion of this activity."

(not so concerned about expression)

Xiao Fu: "it's still your credit. I heard people say hello all day today."

Customer: "ha ha! What are you talking about?" (let him be fully satisfied, you have enough time to think about his things. For this type of customer, this attitude should be adopted to ask him.

)

Xiao Fu: "indeed, you should also have to maintain your existing posture, and then let you and you enjoy the charm of crystal, how..."

Customer: "ah, it's reasonable. I really don't like crystal. If there's any pupil like, I'll buy several sets of houses for my grandson."

Xiao Fu: "yes, of course."

This type of customer likes to talk big and boast. It's just a little bit of a fee. Such a person has no intention and is easy to talk about business.

Answer

The way is to listen to him carefully and never let him feel disappointed.

Of course, when the topic is pferred to business, we should grasp the opportunity.

Xiao Fu: "Hello, let me recommend the latest curtain rod to you."

Customer: "hum!"

Xiao Fu: "this will help your family's overall style and decoration."

Customer: "eh!"

Xiao Fu: "your skin is very dark.

very

Health, do you play golf? "

Customer: "no, it's very troublesome to start learning at this age."

Xiao Fu: "but you look very healthy. My father will probably stay in the same way as you.

of one's own unit

Customer: "what year is your father?"

Xiao Fu: "1940."

Customer: "I see."

Xiao Fu: "my father has gone through many wars, sir. How are you?"

Customer: "ah! I participated in the war of resistance against Japan."

(when it says "take part in", eyes become deity.)

Xiao Fu: "did you return to your hometown immediately after winning?"

Customer: "no, I went to Hunan first, then I went back to my hometown."

Xiao Fu: "the war lasted for eight years."

(young salesmen, some people who do not know enough about history, will encounter different kinds of people as salesmen, so they also need to have some knowledge of history.

)

Customer: "at that time, I led some people to take some of the weapons left by Japan."

Xiao Fu: "Wow, you are amazing!"

Customer: "this is the most happy and glorious moment."

Xiao Fu: "thanks to your credit, your family can live in such a nice house."

Customer: Yes, that's right. Let me have a quick look at the sample book. I'll pick out a few good ones. "

In fact, every customer has his own past. If he can see his customers and see his past from his face, it can also bring good results to your business.