How To Win The Challenge Of Workplace Communication?

Every day,

The shortest distance between two points is a straight line, but between people, the shortest distance is the curve. Some words can not be directly said, this is the hidden rule of workplace communication.

Niu Gensheng once said: 80% contradictions and misunderstandings of enterprises come from poor communication.

The development of an enterprise depends on strategy 20%, and 80% depends on execution. The 80% of execution lies in full communication. The contradiction and misunderstanding of enterprise 80% also come from poor communication.

How can you achieve a full communication effect? For example, if you look at the word "awakening" and five sides of the vertical heart, you often communicate with others, and communicate with five people with your heart. These five people also communicate with you with your heart.

If you can find five friends who communicate with you carefully, then you can really understand the whole life.

Knowing what the other person wants to hear and do not want to hear, likes and dislikes, and worries and concerns of the other opens the door for communication between people.

High quality communication should focus on the result rather than the mood, and communication starts from the heart.

Communication ability is an important index to evaluate the quality of a person.

The importance of communication to enterprises is self-evident.

It can be said that communication cost is the biggest cost for an enterprise.

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In the management of an enterprise, communication is just like human blood and is equally important in life.

If communication is not smooth, it is like vascular embolism, and finally leads to serious consequences.

Therefore, we must learn to communicate and grasp the way of communication, because it is not just language, but also includes actions, gestures, eyes, expressions and so on.

Sometimes, a look, a "I came", a hug on the shoulder, a smile......

It will have a great effect to make you happy and successful in your work.

But in today's many enterprises, the good communication ability of the managers has become the key factor to stimulate the wisdom and vitality of the organization, and even related to the future development of the enterprise.

However, not all managers can communicate effectively, and they can do well in communicating with superiors and subordinates at peace level. They sometimes fall into a variety of communication errors.

How to solve these communication puzzles? How to overcome all kinds of communication barriers? How to communicate effectively? What obstacles will exist in communication and how to overcome them?

Open and honest communication and communication is the most important part of teamwork.

People's concealment, insincere or even provocation between people will seriously damage the working atmosphere of the team, impede the normal communication between team members, and ultimately lead to failure of projects or enterprises.

Communication plays a key role in team work. Research shows that 80% of team members' efficiency comes from good communication.

Tan Xiaofang, a famous business management expert, said that effective communication can effectively prevent conflicts and conflicts between team members and between groups and customers due to differences in cultural context, and maintain consistency in team goals.

For example, when holding a meeting to discuss problems, all members of the meeting should exchange views frankly so that the right decision can be made.

If a person is afraid to express his views at meetings because he considers some other factors (such as unwilling to refute the opinions of his superiors), he will simply follow the lead and then go to the bathroom to say "actually I don't agree with him." this mask worker can not only stick to his own views, but also destroy the communication and communication channels of the company team and have a negative impact on his work.

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Microsoft Corp has a very good culture called "Opencommunication". It requires all employees to open their minds and express their views in any communication or communication environment.

When Microsoft meets, people must express their opinions if they do not agree. Otherwise, the company may miss the opportunity.

When Internet started, many of Microsoft's leaders did not understand and disapprove of spending too much energy on this "no money" technology.

But there are several technicians who constantly put forward their opinions and suggestions. Although their superiors do not understand them, they still support their right to "open communication".

Later, their voices quickly reached the ears of Bill Gates, facilitating Bill to change the direction of the company and thoroughly support Internet.. From this example, we can see that this open communication environment is very important for Microsoft Corp to maintain enterprise vitality and innovation ability.

Such as Bo ho Rui wins the management of the presence line communication challenges?

Thorough open communication has its drawbacks.

Open communication can sometimes lead to heated debates or even arguments. Sometimes, when angry, sometimes speaking words that do not respect others will destroy the relationship between people.

Therefore, Steve, President of Microsoft Corp, last year, in Microsoft's core values, proposed to pform this open communication culture into "open and mutual respect (Openandrespectful)".

This requires full respect for each other when communicating with each other.

When we disagree with each other, we must put it in a constructive language.

Before learning team communication skills, Tan Xiaofang, an expert in business management, will share with you another story.

When Mr. Tao Xingzhi was the headmaster of Ren Yucai's school, one day he saw a boy trying to smash his classmates with bricks, and stopped him and sent him to the principal's office.

When Tao Xingzhi returned to his office, he saw that the boy was waiting for him.

Tao Xingzhi took out a piece of sugar and handed it to him: "this is a reward for you, because you came before me."

Then he took out second pieces of candy and gave it to the boy: "this is also a prize for you. I will not let you hit anyone. You stop immediately. It means that you respect me very much."

The boy took the sweets suspiciously.

Tao Xingzhi added, "as far as I know, you played classmate because he bullied the girls, which means you have a sense of justice."

Tao Xingzhi then brought out third candy bars for him.

At this time, the boy cried: "principal, I was wrong, and my classmates were wrong again, and I could not take this way to him."

Mr. Tao also took out fourth pieces of sugar and said, "you have made a mistake, and I will reward you again.

My sugar is over, and our conversation is over. "

The word "enterprise" consists of "man" and "stop".

It can be seen that "man" is the first element of an enterprise, and Chairman Mao said: there must be left, right and right places where there are crowds.

Communication between Tao Xingzhi and students is obviously a team communication. In the enterprise team, complex interpersonal relationships make many people are often not good at communication.

Teacher Tan Xiaofang believes that communication and communication between people is an important management art.

Konosuke Matsushita has a famous saying: "enterprise management used to be communication, now is communication, future communication."

Therefore, management can not be separated from communication, and communication has penetrated into all aspects of management.

Just like the circulation of blood in the body, if there is no communication, enterprises will tend to decline and collapse.

Miss Tan Xiaofang believes that our team needs communication very much. In a team, it is not normal if we can not hear a bit of noise and hear no objection.

Water, in the sludge pond, does not move, it is dead; in the Qingjiang River, surging and rushing, it is alive.

It is not necessarily a bad thing to have a little harsh words in the ears, and the alarm bell often rings.

It may even be said that it is a good thing.

Naisbitt, a famous American futurist, once pointed out: "future competition is the competition of management. The focus of competition lies in the effective communication between team members and their external organizations in every social organization."

Effective communication between management and management is the essence of any management art.

Next, Professor Tan Xiaofang will introduce two 70% connotations to you: {page_break}

The first 70% refers to the managers of enterprises. In fact, 70% of the time is spent on communication.

Meetings, negotiations, conversations, and reports are the most common form of communication. Writing reports is actually a form of written communication. External visits and appointments are also forms of communication, so there is 70% time for communication.

The second 70% is that 70% of enterprises are caused by communication barriers.

For example, enterprises often have low efficiency problems. In fact, they often have problems and things.

In addition, the problem of poor execution and poor leadership in the enterprise is related to the lack of communication skills in the final analysis.

These two 70% strongly explain the importance of management communication to improve the performance of an organization.

People in an enterprise can not communicate without being silent, even though silence also conveys the attitude of an organization.

To solve this problem, Tan Xiaofang suggested that the enterprise team should establish a variety of institutionalized formal channels to ensure that every employee can speak out and maintain effective and good communication.

We should establish a comprehensive communication mechanism, strengthen communication among team members, and adopt an open communication policy. Employees can choose different ways of communication according to their personal circumstances to express their opinions.

In the above part, we have talked about many foreign cases and stories, but the communication between Chinese enterprises and Chinese people is bound to have certain characteristics and differences. For example, the Chinese have advocated "say something straight" since ancient times.

We only know that "timely, appropriate, appropriate, appropriate" and "appropriately adjust the level of direct speaking."

Therefore, the principle of "speaking only three points per person" is put forward, which is based on the criteria of "shallow but not deep".

If we say "tradition" only speaks three points, and "Modernity" is only "no matter 37 or twenty-one, anyway, we must speak directly."

Then, the difference between tradition and modernity is almost limited to "maturity" and "superficiality". It has nothing to do with progress or not. How can we blindly oppose tradition and worship modernity? Conversely, what is the difference between "modern words" and "proper coordination with situations"? Is there any difference between "modern" and "traditional"? Is it that "people who do not understand traditional principles will plate into modern ones" that they think there is something in the West that we do not have?

People all over the world wish to speak frankly.

However, due to the differences in local customs, different ways of communication are produced, which is the difference between national characteristics.

Chinese people like to be free and unrestrained, and of course they are willing to speak frankly.

But too many cases of "first say die before death" make us deeply understand the truth that "evil comes from the mouth"; therefore, we should advocate "careful words" and make sure that we should have something to say when we should have something to say directly; when we should not have something to say directly, we should certainly not have the "middle way" state to form a Chinese communication skill.

In the process of training, consulting and research, Mr. Tan saw too many mistakes and failures due to inability to communicate and fail to communicate. Therefore, it is recommended that everyone in the business community learn to communicate well, learn to communicate and communicate well.