How Does Customer Service Receive Different Customers?

Lack of knowledge about commodities.

Such kind of customer Lack of knowledge about commodities, misgivings and strong dependence. For such customers, we need to be careful answers like friends, recommend him from his point of view, and tell him that you recommend these. commodity The reason. For such a customer, the more detailed your explanation, the more he will trust you.

Some knowledge of commodities, but half knowledge:

Such customers know something about commodities, are more subjective, impulsive and not easy to trust. Facing this kind of customer, you must control your emotions, have a reasonable and patient answer, and show him your richness. major Knowledge enables him to recognize his shortcomings and increase his trust in you.

Knowledge of commodities:

Such customers have a wide range of knowledge and self-confidence, and they can always ask questions. In the face of such a customer, you should show your appreciation of his professional knowledge and express "easy to meet a knowledgeable person". With a friend's tone and his professional knowledge, give him a recommendation from an expert, tell him "this is the best, you can see it at once," and let him feel that he has been regarded as the most professional friend, and you respect his knowledge, and the recommendation you give him is definitely the most heartfelt and best.