New Regulations Of Ministry Of Commerce: Online Shopping Can Be Returned Unconditionally

Online impulse shopping, regret, how to do?

Recently, the Ministry of Commerce issued the "third party e-commerce paction platform service specification" officially, encouraging platform operators to set up a "cooling off period" system, allowing consumers to go back on their terms, and in the cooling off period, they can have no reason to cancel orders.

In addition, there are several bright spots in the new regulation, including the fact that the online presentation is not consistent with the physical objects; the seller's margin is for the first payment; the platform should be built in remote backup, and the disaster recovery system and contingency plan should be established.

However, norms are not mandatory and there are no specific punishments.

At present, the Ministry of commerce is formulating the "Electronic Commerce Management Measures" and is expected to be released at the end of the year.

This will be an administrative regulation, mandatory, will be punished according to the degree of violation, and even be investigated for legal liability.

The "cooling off period" allows consumers to go back on their words.

Online shopping: Recently, Xiao Huan, who works at an office building on Furong Road, bought a skirt. But after paying the bill this time, she remembered that there was already a similar skirt.

She thought of a refund, but the seller told her that the shop was automatically shipped, and the dress she had photographed had already been collected and shipped, and it could not be refunded.

New regulations: encourage platform operators to set up a cooling off period, allowing consumers to have no reason to cancel orders during the cooling off period.

Except for chilled products, food, cosmetics, medicines, etc.

The seller said: most of the sellers who interviewed the reporters were in favor of this.

Taobao seller Alex said the move could reduce trading disputes and improve consumer satisfaction.

"Although there are some influences on sellers in the short term, who has no head fever?

In the long run, this humanized measure will greatly increase the volume and sales volume of online stores. "

Online pictures and presentation can not be inconsistent with objects.

Online shopping: Mr. Li, who lives in Changsha lion mountain, recently bought a iPhone4 on the Internet. But when he sent it, it was a copycat version.

"The picture is the official website map of the official iPhone, but the obvious counterfeit machine is the obvious fraud."

Mr. Li was very angry.

However, the seller did not give a refund because the consumer did not read the introduction.

New rules and regulations: the information displayed on the webpage must be true.

The objects (tangible) commodities should be displayed from many angles and directions. They should not be distorted or mistaken for the colors, sizes and proportions of commodities. For defective commodities, they should be adequately explained and displayed through pictures.

Sellers have said: "online shopping customers, the most afraid to buy objects and pictures, the introduction does not match."

Anne, the seller of Taobao, who has sold for 6 years, said that most sellers who have integrity and want to make the shop bigger are believed to have both hands in support of this regulation.

"Of course, do not exclude some unscrupulous sellers, flickering one by one, is to cure these people."

In addition, the standard also encourages the third party trading platform and platform operators to provide consumers with "seller margin" services to consumers. The margin is used for paction losses of consumers, and the platform for the daily trading volume of more than 100 million yuan (inclusive) should be set up in a remote disaster backup system. Moreover, the platform operators should formulate and publish trading rules, and the revision of the rules should be publicized at least 30 days in advance.