Return Freight Insurance Makes Online Shopping Return "Door" Buyers And Sellers Free Shipping Worries.

Miss Wang of Hangzhou is a Online shopping 。 Online shopping is more and less trouble. "There were several times before, because the clothes bought did not fit well, and the goods were returned. The cargo is back, but the freight has to be pulled out, and it always feels lost. Yesterday, when she bought gardening supplies online, she found that the seller gave the baby a "return freight insurance". "I only spend 3 cents, and it is not expensive. If there is a problem, I want to return the goods, so I can save 6 yuan for the express delivery fee." She paid the money at sight.

A few months ago, the insurance company launched the freight insurance on Taobao and tried to test the water. At the moment, more and more online stores have voluntarily hung up the special service of "return freight insurance". As long as the premium is a few cents, the insurance company will pay for the postage on the return of the buyer. Online shoppers are becoming more and more accustomed to choosing such guaranteed products.

　　 The buyer who has returned the goods is very strong. Freight insurance "

Yesterday, reporters searched for the word "return freight insurance" on Taobao, and 600 pieces of baby came out.

"Before you return, you have to pay for it yourself." Netizen Xiao Shao talked about his return experience. In the first two months, he took a coat in a Taobao store and took it. But after receiving the goods, once the package is opened, it is found that it is imitation. "The fabric is not good, the label is wrong." He immediately asked for return, after several twists and turns, the seller finally promised to return the goods, but the freight for 10 yuan must come out. "It feels bad. The shop sells the imitation version. Why do I have to bear the freight?" Finally, the two sides were very unhappy.

The old Taobao shoppers have noticed the small change of "freight insurance". Now, as long as we take photos, if we have "back insurance", we will choose this insurance again.

"The original premium is not expensive, some sellers are free, some are a few cents, I would rather spend a few cents to give the goods to the next guarantee, it is also inappropriate than buying things, then return the money to pay their own strong." She told reporters that at least at least 10 yuan should be entangled in the freight refund, because some small items themselves were less than 100 yuan, and it would not be worthwhile to spend 10 yuan on a refund. {page_break}

　　 Seller's small investment in exchange for more "praise"

Online shops are investing in "freight insurance", apparently becoming the value-added service of these online stores. In their view, they are favored by more buyers and enhance the competitiveness of online stores.

In a "cross stitch" commodity, the reporter went in. On the payment transaction page, he saw that there was more than the usual payment page, "whether to agree to purchase a refund of freight insurance 0.5 yuan" option.

"I gave all the babies a risk of return freight, and the buyers agreed to pay if they paid a few cents." Online shopkeeper told reporters that the purpose of protecting such risks is to enhance the competitiveness of online stores and increase credibility.

A $125 sphygmomanometer has sold nearly 200 items. The treasurer specially marked "special service: freight insurance" on the baby page. He told reporters that buyers do not need to pay extra, the premium is borne by the online shop. If buyers want to return, buyers first pay the express fee, return the goods to them, then they claim the insurance company, and they will return the freight back to the buyer's Alipay account in time.

As a seller, Miss Li, who opened a clothing store in Hangzhou, gave her baby a special service early. "Clothing and shoes are the biggest online shopping products with the highest rate of return." She smiled helplessly. "Buyers often get the wrong size when they get the goods." For the cost of these pieces of money, the two sides often have to consult for a long time, "they will not be happy." Often for the sake of praise, sometimes I take part of the freight. " She told reporters that after using special return freight insurance, the operation cost of online stores has been reduced, and the loss has also been reduced.

However, there are sellers who worry that the return rate will be too high, which will increase the premium rate and wait for the "freight insurance".

　 Refusal to sign insurance: let seller worry Malicious refusal

The reporter understands that buyers and sellers can both take out insurance against return freight, but the seller must be a merchant who has joined Taobao's consumer protection service for 7 days without reason to return. Taobao's responsible person said, "the floating rate of online shopping insurance is based on the average return proportion of Taobao network." The claim process is that the buyers and sellers first operate according to the general return procedure, and the buyers advance the refund postage. After the return is successful, the system will initiate claims application, and the insurance company will have to approve the processing within 72 hours. The payment amount will be directly entered into the buyer's Alipay account.

In addition to return freight insurance, "refusing to sign freight insurance" also appears quietly. Some buyers will refuse to sign orders for various reasons after receiving the goods, so that the sellers will not feel solid after delivery. At the moment, a "refusal to sign insurance" has also emerged. Responsible person said that although the current concern is not as high as the return freight insurance, but each transaction as long as the payment of 0.7 yuan premiums, you can prevent the buyer refused to sign the freight. For many sellers, it is still attractive.