Online Shopping Express Industry Hidden Rules Too Bossy Consumer Rights Difficult To Hurt

Nowadays, many consumers like to shop online conveniently. Online shopping The popularity of the industry has also promoted the development of express industry. However, due to the lack of standard service of some courier companies, delayed delivery, delivery of wrong addresses, damage to goods, etc. consumers'complaints Focus.

　　 The "hidden rules" of express industry are too bossy.

Many consumers who have experienced online shopping experience all reflect that the most outstanding unofficial rule of the express industry is that they do not allow on-site inspection. "No inspection is the responsibility of the express company." Zhang Xiaohong, who works in a magazine in Guangzhou, said that the duty of the express company is to ensure the integrity of the goods conveyed, so that the consumers can not rest assured of the inspection.

It is understood that at present, the online shopping business basically accounts for half of the express business. As a result of the mixed traffic of Internet sellers, there have been some unhealthy sellers who are cheating consumers. As a result, many express damage situations occur, courier companies often insist on the seller's problem, so that consumers can not protect their rights.

Kunming Consumers Association staff told reporters that express damage is more common, often lead to disputes. The reason is that some of the couriers are sorted or accidentally placed, some of which are damaged by the lack of solid packaging. However, the courier company does not allow consumers to seal the inspection scene. Once consumers find that the mailing items are damaged, they are faced with many problems of safeguarding rights, such as the difficulty of proof, the difficulty of claims, and so on.

Express industry "hidden rules" two: express goods lost, consumers are difficult to pursue their responsibilities. Xiao Li, a media practitioner in Kunming, had encountered the annoyances of being lost by the courier company on the items purchased online. She said she had bought a teddy bear on the Internet, ready to give her little niece a birthday present, and ordered two weeks in advance. "It is quite enough to receive the goods according to the number of days, but the express has lost the teddy bear, and it has not been received for 20 days after the birthday." Xiao Li said gloomily. Later, she applied for a refund to the shopkeeper.

Some express companies have lost a lot of goods due to their large volume of business. In such a situation, consumers often eat "dumb" and can only turn to online shopping shops for damages.

Three of the "hidden rules" of express industry: the express company limits its claim period by itself. Some express companies stipulate that within thirty days from the date of receipt, inquiries and claims will be deemed to be waiver of claims. There is also a requirement that the sender or addressee shall make a written claim to the company within 14 days from the date of the sending, and attach the relevant supporting documents. It is deemed that the claim is not waived if the claim is not exceeded within the specified time limit.

In this regard, the Kunming Consumer Association explains that there is no rule that the express right of claim is applicable to the short-term limitation of actions.

　　 Slow delivery is very troublesome.

The reason why consumers choose "express" instead of "Ping Po" is a "fast" word. Recently, however, many consumers have complained that express delivery is not fast enough.

Ms. Yip, a media practitioner in Kunming, said that as consumers want things to be received as soon as possible, there should be no problems, but recently, express delivery is not fast. Zhang Wensheng, a citizen of Kunming, said that after the Spring Festival, he chose a courier company in Kunming to send things to Beijing. But he sent it to express mail 15 days ago.
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The reporter understands, "express industry service standard" to express delivery service time limit has clearly stipulated, city express time limit is not more than 24 hours, different time limit is not more than 72 hours. " TaoBao "A shop staff member said that most of the courier companies could abide by this time limit, but at the peak of business hours, it was difficult for some express companies to guarantee the time limit. In recent days, many consumers complain about slow logistics.

Guo Ji, a courier of Kunming express express, introduced the business of express company rapidly after the Spring Festival. Due to shortage of hands, weather and other factors, complaints from express companies across the country have increased rapidly, such as delay in delivery, damage and spanfer.

Li Linrong, Secretary General of Kunming Consumer Association, believes that the express delivery company's basic obligation is to deliver the express service to the addressee quickly and safely. If the courier company fails to deliver on time, it constitutes a practical breach of contract and should be liable for breach of contract. The express user has the right of claim.

　　 Urgent need to improve laws and regulations and strengthen supervision

In the first quarter of this year, the 12315 command center of Kunming industrial and commercial bureau accepted 11 complaints about postal services. It is reported that these complaints are delayed by mail delivery, not delivered to the designated address, and consumers do not seriously check whether the goods are in good condition, so that they can sign the bill, resulting in disputes; the mail and shipments are damaged, and the express company is not liable.

Consumers Association believes that the quality of mixed up franchisees and franchisees is the main reason for the chaos in the express industry. It is understood that at present, there are two modes of express industry: "direct sale" and "join". Direct mail outlets are directly invested by headquarters, while private express companies are mostly in the form of franchise. Due to lack of financial strength, they have contracted their affiliates to franchisees, and their branches have contracted to individual businesses to expand their service outlets. In this mode, each affiliate network is an independent legal entity, and its headquarters is not strong enough to join the two or three level franchisee. The chaos caused by the courier industry is very difficult to cure.

Kunming consumer association analysis, the lack of law is also the reason why the industry development is not standardized and healthy. When encountering problems, the courier company often shirk its responsibilities, and the self compensation standard is too low, which makes the indemnity amount difficult to determine or unfair, and consumers are often in a passive position when they encounter such claims. Therefore, the industry standard should be perfected and the relevant functional departments of the government should be strengthened.

Recently, the State Post Office and the State Administration for Industry and Commerce announced the model text of the express industry Franchising (franchise) contract. The franchisee must be an enterprise legal person who has obtained the express business license, and has clearly stipulated the number of employees engaged in the express business and the deposit. The model text of the contract has been put into effect since May 1, 2011, aiming at improving the threshold of the industry and further standardizing the healthy development of the industry.

Kunming Consumers Association reminds consumers: because of the disunity of the charging standards of various express companies, some consumers will encounter high and low freight rates when sending goods. At this point, it is best to call the relevant companies for consultation, or log in to the State Post Office's official website to find out the charging standards of the major express companies. If the complaint is blocked or delayed, consumers can seek help from the consumer protection department, and it is best to retain evidence.

In addition, the postal express service should first choose a large scale, reputable and legally registered postal company. If you want to complete the items in the postal order, you'd better protect the value of the goods. When signing the receipt, you must unpack the goods in person, and check whether the goods are in good condition. If the recipient finds any problems with the shipment, he can take photos and collect evidence on the spot and ask the express company to investigate.