Beijing Consumers Association Actively Protects Consumers' Rights And Interests ZARA Is Wronged

Beijing Consumer Association Commissioned third party agencies to detect three times Testing Of product They all found that they were not qualified. Yesterday, Chongqing ZARA The shop replied for the first time that the problem clothing was not sold in Chongqing. Can we return the goods after passing through the problem? Many consumers still question the rules for the return of such fast fashion consumer goods.

In April 21st, the Beijing consumers' Association wrote to ZARA brand. Management Sayla commercial (Beijing) Company ignores product quality inspection and ignores consumers. Equity Open criticism.

The reason is that since 2009, the Beijing Consumers Association has conducted three comparative experiments on clothing products, and commissioned third party quality inspection institutions to conduct quality inspection of products according to relevant national standards. In the three test, the relevant products of ZARA of SA business (Beijing) were identified as substandard products by the QC. But today, SA La Commerce (Beijing) company has no clear attitude and response to the quality problems of its products. Yesterday, the reporter contacted Shanghai SA La commerce limited company, this is the ZARA Greater China area headquarters, receives the telephone staff repeatedly to tell the reporter: "temporarily does not express the opinion".

"ZARA is there any sale of unqualified clothing in Chongqing?" Then, the reporter asked the ZARA staff as ordinary consumers, if they were to find a problem.

ZARA Chongqing shop staff said: "you are talking about that men's pants, after the problem, we immediately withdrew, now no sales." The staff said that if the sale of clothing in Chongqing area, ZARA will give consumers the first time to answer, consumers can buy goods with defective goods in Chongqing stores.

It is understood that the ZARA return rule is: 30 days can be unconditionally returned, but the request does not affect the two sale, there must be a tag, shopping ticket.

Many consumers still think that this seemingly beautiful return rule is not humanized. In the pride of life network, some netizens said last year that they bought a T-shirt at Zara store in Shanghai last year, but they did not wear two big holes and they had no type after washing. "If clothes wear quality problems at once, who should be responsible for them? Because at that time, there was no tag. There are three packages for electrical appliances. Why can't they be dressed? "