How To Use The Office Telephone?

The telephone in the office belongs to the public.

Example: telephone

The first part of the company's telephone is mainly for the convenience of communication with the outside world, facilitate the use of business, do not encourage employees to make personal calls in the company.

Second employees hang private long-distance calls without permission, or cheat the domestic long-distance calls on the grounds of public business. Each time the penalty is 50 yuan, each person who hangs in Hongkong or Macao has a fine of 100 yuan each time, and the private long-distance foreign phone calls are fined 500 yuan each time.

Those who refuse to change will be given the withholding bonus according to the circumstances until the dismissal is processed.

Third companies can install telephone calls and telephone charges for senior leaders' homes.

The official in charge of the Department may reimburse the telephone charge after application.

Other staff companies do not consider telephone problems.

Fourth employees should make phone calls with concise and explicit wording to reduce call time.

When the fifth switchboards connect the external telephone to the extension, the general telephone ringing for five times is unanswered.

The standard language for sixth front desk clerks to answer external calls is: "Hello, * * company", when the party tells the extension phone, they say, "please wait a minute!" if the extension is busy, say, "the line is busy, please call later!" the answer to the call is: "Hello, the main station!"

The seventh company does not allow employees to hang private long-distance calls in the company.

The trade department with outside telephone will not receive long distance call from the main station.

If the administrative departments or the management departments hang long distance calls for work, they need to fill out long distance telephone applications in person, and specify departments, callers, other areas and units, and business calls.

If the person in charge is not in charge, he should sign the agreement with the leader in charge, and the head of the Department and the head of the Department are not in the same place. He must hang up the long-distance telephone calls for the business needs. He can hang up the call through the consent of the general office. However, after the subsequent calls, he must reorganize the examination and approval procedures within three days.

The eighth duty officers do not follow the above third provisions, but do not have enough procedures to help others to make long-distance calls. In addition to the telephone charges, they are found to be fined 50 yuan each time.

Those who refuse to change will be given the withholding bonus until the dismissal is processed.

Example: long distance telephone management (two)

Article 1 in order to maximize the effectiveness of the use of telephone and save costs, the present Measures are formulated.

The management of the second phones is the responsibility of the management department.

Supervisors are responsible for supervision and control.

Third telephone instructions:

(1) the public relations in the jurisdiction.

(two) time is limited to three minutes, self control.

(three) pay attention to etiquette, long story short, concise and concise, so as to avoid time consuming and busy.

(four) a few ideas or records should be made before discussion and negotiation.

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Instructions for using fourth long distance telephones:

(1) long distance telephone records should be set up in all offices, and users, recipients, starting and ending time, contact matters and negotiation results should be recorded.

The form is pferred monthly to the general manager for approval.

(two) the long-distance telephone number is above the director.

(three) the general staff need to approve the long-distance telephone service first, if approved by the director of the unit.

(four) no private long-distance calls are allowed.

(five) anyone who violates long distance telephone calls, or fails to record or fails to record, will be demerit.

Example: telephone switchboard (operator) management method (three)

1) the operator of the switchboard should be pferred quickly, accurately, concise, clear and patient, and should use such polite expressions as "hello", "please" and "excuse me".

2) the reference language used by the operator to answer external calls is "Hello, * X company". When the other party tells the extension telephone number, it says, "please wait for sale"; if the extension is busy, say, "sorry, the line is busy, please sell it again."

3) when the external telephone is extended to the extension, the general telephone ringing for five times is not answered.

4) the operator should not chat with people on the phone during office hours, and may not eavesdrop or disclose official secrets.

5) no telephone calls can be made on the switchboard. Non related personnel may not operate on the switchboard.

6) all private telephone calls during the working hours except for major emergencies, the switchboard should decline the wiring.

2.2. hang up the phone.

2.2.1. phone usage

1) time should be controlled within 5 minutes, not more than 10 minutes at most.

2) use the idea to record the contents of the negotiation before using.

3) when the telephone rang, all departments should pick up the microphone immediately without waiting for the other party to speak.

4) whenever a foreign telephone is out, the person who is out of the telephone should ask for the cause of the matter by the operator or the department member.

2.2.2. long distance telephone usage

1) companies can make long-distance calls as far as possible, such as IP phones, and so on.

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2) when an employee needs to use long distance telephone calls for official services, he must first fill in the application form for long distance telephone calls and submit them to the switchboard after approval by the unit manager.

3) the unit supervisor needs to use long distance telephone calls for official duties, and the application form must be completed before sending the switchboard to the switchboard.

The front desk personnel should register for the long distance telephone registration form before making long calls.

4) at the beginning of each month, the management department should check the long distance telephone usage registration form and the long distance telephone list of the telecommunication bureau last month, and calculate the long term expenses of each department, and calculate it to the individual when needed.

2.3. no switchboard.

1) there are few staff members and no general machine positions. All telephone calls are operated by company personnel themselves.

2) telephone reference is 2.2.1.

3) long distance telephone usage

1, at the end of each month, the company personnel apply to the management department according to the business plan to apply for telephone charges next month (the management department selects the IP dial-up mode or purchase the IP card or other means of savings depending on the company's situation).

2, every time you call long words, you should log in the long distance telephone registration form.

To make a long story short, it is strictly forbidden to use company telephone to handle personal affairs in a non major emergency.

3, at the end of each month, the management department will check the application form filled out by telephone before the last month and check the telephone application form of the telecommunication bureau, calculate the amount of the call per person, and deduct the charges for private affairs from their wages.

Registration form for long distance telephone use

Department: month, month, month, month, month, month, month, month, month, month, month, month, month, month, end, etc.

The date uses the person telephone number the telephone conversation time confirms the approval instruction, may not use the long-distance telephone to handle the private business; 2, long distance telephone, should make the speech content beforehand.