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Town Half A Year, Clothing Shoes And Hats Become Consumer Complaints Hotspots

2011/7/30 11:48:00 45

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Clothing Shoes And Hats Consumption Solution

In the first half of 2011, the 12315 complaints and reporting center of the industrial and commercial bureau of our district received 456 cases pferred from the Municipal Industrial and commercial bureau platform, up 3% compared with the same period last year.

Among them, 322 cases of complaints increased by 28% over the same period, which saved 140 thousand and 900 yuan for consumers.

From the statistical results, clothing, shoes and hats are ranked.

commodity

The first is the class complaint. The washing dispute has become the first complaint in the service class.

Clothing shoes and hats accounted for the bulk of complaints.

In the first half of this year, the district 12315 complaint reporting center accepted 183 complaints about commodity categories, accounting for 57% of the total complaints, including 35 complaints of clothing, shoes and hats, an increase of 59% compared with the same period last year, ranking the first in the category of commodity complaints.

Consumer clothing

Shoes and Hats

The quality problems are required to return and exchange, but the main reason for the complaint is that the operators do not admit and do not accept the responsibility for returning the goods.

"The case has been properly resolved through mediation, but it also reflects some problems," the district 12315 responsible person said. At present, there are no three guarantees for clothing products, which makes it impossible to define responsibilities.

Some consumers always ask for the return of goods no matter the size of the problem or the purchase time, while the lack of honesty in some operators and unwilling to take the initiative to shoulder their responsibilities is the main contradiction in mediation.

Washing disputes increased by 75%

In the first half of this year, 12315 complaints and reporting centers received 21 complaints from washing classes, an increase of 75% over the same period last year.

When the season changes, people will send clothes and bedding to the laundry, which is the seasonal reason for the increase of washing disputes.

According to statistics, the main complaints of washing disputes are clothes damaged, clothes lost, clothes washed, dyed or stained.

District Commerce and Industry Sub Bureau staff told reporters that such mediation can be based on

Wash

Dispute resolution, clarify the responsibility for disputes, so mediation is relatively smooth, but some washing shops have played the standard contract "edge ball", using non-standard laundry list as the basis of the responsibility to shirk responsibility, the District Industrial and commercial bureau has launched an investigation.