Guide Language Skills Tips

When you remember the guidance training, the key points of the tutor are how to deal with the shopping guide and customers.

The first situation is that active questioning causes customers' antipathy.

If the customer approached the counter, the salesperson asked, "what do you want to buy?" the customer not only did not accept the question, but asked the salesperson, "can't you buy it?"

The second situation is: because of busy business or other objective conditions, sometimes the salesperson can not take the initiative to ask every customer.

The third situation is: some customers only look at the goods, and the salesperson is not.

Under these circumstances, we must look for good.

When customers stop in front of the counter, when customers touch the merchandise or discuss with other customers, when the customer holds the money to the counter, it is a good time for the salesperson to ask the customer.

Language must be civilized and courteous.

At the same time, we need to do this: we must act according to circumstances.

First of all, we should flexibly decide the content of the question by considering the age, gender and occupation of the customer.

Active questioning can dispel the doubts of customers and quickly understand the purpose of customers, so as to provide the basis for the next service.

Then: our answer: when the guests choose the goods and feel the price is too high, the salesperson has two answers to this question: one is "the price is slightly higher, but the quality is good", and the other is "the quality of this product is good, but the price is slightly higher."

Although the two sentences are reversed only in the order of the time, they give a different impression.

The two statements before and after will make the customer feel that the quality of the product is good, even if the price is high, it is also worth buying.

Answer the customer's enquiry according to the expression of the customer.

This means that when the salesperson looks at the customer's response, he answers the customer's inquiries, so as to understand the customer's attitude towards the goods, so as to determine his answer.

If the customer asks the salesperson, "what color do I wear?" a salesperson's finger says to the customer, "I think the color is very nice. What do you think?" if the customer says, "yes, it is really nice", the salesperson can continue to introduce.

If the salesperson shows the simple pattern to the customer, the customer will wrinkle his eyebrows without looking at it, and the salesperson should understand that the customer is not satisfied with it. He should show a bright color to the customer, otherwise, he will definitely affect the customer's purchase mood.

Finally, the customers say one or two polite words of farewell to the customer who is leaving the counter. It is not merely a polite expression, but rather a rich inner meaning.

A caring farewell.

This kind of farewell is for special customers and careless customers.

For example, the elderly customers are slow in words and deeds, and have a poor memory. When the salesmen send off, they should use a friendly and caring life language, saying, "Grandpa, please take good steps and go slowly on the road!" this farewell language is very consistent with the psychological requirements of the elderly customers from the choice of words and the use of intonation.

When a careless customer chooses to buy a product to leave, the salesperson should say, "Miss, please pack up the money and get the things ready. Goodbye!" so that the customers will feel the reminder of the salesperson is too timely, so that they can feel grateful.

There are many techniques in language and art. Shopping guide should be applied to different situations. It is not only the expression of polite hospitality, but also the paction after customers are sent.