Miss Office'S Telephone Etiquette

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The voice should not be too loud, so that the other person can hear clearly. Otherwise, the other person will feel uncomfortable, and it will also affect other people's work in the office.

Pick up

When answering the phone, ask the name of the other unit and the Department concerned, and provide convenience for the designated receiver when receiving the call.

When the person you are looking for is absent, please don't pass the message without knowing the motive and purpose of the other person.

Do not specify the whereabouts of the designated person without authorization.

When you are talking on the phone and visiting the guests, you should first entertain visitors in principle. You should apologize to the caller as soon as possible and hang up the phone after you get the permission.

However, when the content of the phone is very important and cannot be hung up immediately, the visitor should be told to wait a moment, and then continue to talk.

On the phone

If you don't report your name and ask your boss directly, you should be polite and polite, and ask, "excuse me, who are you?"

If you want to tell someone who is receiving a guest to have a phone, it is best not to convey it in an oral way. You can use the slip to deliver a message. This will not only avoid revealing the secret, but also avoid embarrassment and displeasure caused by interruption.

When listening to the content of the other person's speech, it is best not to hesitate to tell the situation clearly, and ask the other party to improve it.

If the phone breaks down suddenly, the call will be interrupted. At this time, it is necessary to change the phone number to the other side and explain it clearly to the other party.

Don't neglect the courtesy before hanging up the phone. If you want to make sure that the other party has hung up the phone, you can drop the receiver.