General Staff Work Norm

In order to improve company staff

I. General Provisions

1, employees must have a clear understanding of the company's

2, in the reception company inside and outside personnel inquiry, request and so on any occasion, should pay attention to the other side, smile and answer, must not offend the other side.

3, in any occasion, the standard of application is moderate, moderate tone, moderate volume and no loud noise.

4, when guests enter the workplace, they should be polite and discouraged. Work hours (including lunch time) should be guaranteed in the office.

5, answer the phone should be timely, the general bell should not exceed three, if the receiver can not answer, the nearest staff should take the initiative to answer, important telephone to receive the recording, strictly prohibit the company phone time is too long.

6, when answering phone calls, negotiating business, sending e-mails and entertaining guests, employees must pay attention to the company's image at all times, and use company's unified business card, company logo and inscription according to specific regulations.

7, employees must maintain a good mental outlook during their working hours.

8, employees should pay attention to personal appearance and appearance, and dress and modify their work time appropriately and appropriately.

Two, daily life and rest

1, employees should strictly follow the company's unified schedule of work hours.

2. Time and rest requirements

1) summer schedules (April - September)

The working hours are 9:00.

Noon break at 12:00 - 13:00

18:00 hours after work.

2) winter schedules (October - March)

The working hours are 9:00.

Noon break 12:00 - 12:30

17:30 hours after work.

3, the staff sign up and go to work system, both on duty must personally sign in, not to sign for others.

4, staff attendance record will be an important part of company performance appraisal.

5. If an employee goes out of work during work hours, he may ask the manager to ask for leave before leaving the company.

6. Employees should ask the manager to ask for leave on the same day when they have a sudden illness.

7, the leave of absence needs to be submitted to the manager in advance and fill in the leave application form.

8, employees enjoy the right to rest normally during the national holidays. The company does not encourage employees to work overtime, and encourages employees to do their jobs in their daily work hours.

If the company requires employees to work overtime, pay overtime wages and subsidies, employees will be required to work overtime because of their work needs, and they must apply to the head of the department or the manager for permission to work overtime.

1) overtime pay standard

The company stipulates that the overtime rate is 10 yuan / hour.

2) overtime pay

Overtime payment is 24 days per month (payday).

Three. Hygienic standard

1, employees must clean their work area every day to ensure cleanliness of the ground, desktop and equipment.

2, employees must consciously maintain public areas of health, found that the situation is not clean, should be promptly cleaned up.

3, employees receive visitors in the company, and they need to clear the reception area immediately afterwards.

4. Smoking is strictly prohibited in the office area.

5, properly use the facilities such as water, electricity and air conditioning in the company. Finally, the staff leaving the office should turn off the air conditioning, electric lights and all facilities that should be closed in the company.

6, we must protect the flowers and trees in the office area.

Four, job requirements

1, during the working hours, we should not leave the posts without reason, Gang Gang, do not gossip, snack, noisy, to ensure that the office environment is quiet and orderly.

2. The probationary period of new recruits is three months, and employees are required to conduct monthly evaluations during the probation period.

Please refer to the "employee probation assessment form".

3, the company's "staff schedule" is the basis for measuring the workload of employees, requiring employees to fill in every day carefully and in detail as a standard for assessing employees' workload.

4, the work communication between staff should be carried out in the prescribed area (hall, conference room). If you need to talk in the personal work area, the time should not normally exceed three minutes (except in exceptional cases).

5, strengthen the professional knowledge and skills related to work, and actively participate in various training activities of the company (training will be signed in attendance, attendance record and training assessment will also be part of the company's performance appraisal).

6, regularly summarize the gains and losses in the work, and participate in the Department's business discussions, and constantly improve their business level.

7, there should be no absence of regular departmental work meetings and important meetings of the company.

8, employees must devote themselves to their work hours and maintain efficient work.

9, employees are not allowed to take advantage of the company's premises, equipment and other resources at any time to engage in private activities.

Once discovered and warned, the company will be dismissed if the circumstances are serious.

10, employees must keep good personal documents and office supplies, and do not embezzle other people's materials and office supplies without consent.

11, employees should maintain personal computers, document storage, antivirus and routine maintenance according to company regulations. If malfunctions occur, they should report to the general management department in time and arrange repairs by the company.

This specification shall be implemented from the date of promulgation.