Mediation Uses Online Plation &Nbsp; Foreign Disputes Can Be Solved Easily.

Recently, C, a foreign businessman from Africa, took part in the operation of a textile city operator.

Two days ago, Ms. C saw a sample cloth in a shop in the six District of the textile city.

On the second day, Ms. C excitedly went to pick up the goods and found that there was no cloth she wanted in the shop.

After a half day's operation, the operator realized that it was because the two languages were blocked that they had different understanding of the delivery time.

The operator thinks that the production of the cloth will take at least a week from the organization to the delivery. But Ms. C has said that she has ordered the ocean pportation, and if it fails to get the goods on the same day, it will miss the shipping date.

To this end, through a comparison, finally, Ms. C and management households reached a consensus, the two sides terminate the contract, the operator returns the payment, Ms. C refund.

After that, Ms. C went to the other retail department, but when she was ready to pay for the purchase, she found that the money she had just returned was only 11200 yuan.

So Ms. C immediately found the former operator, asked to take a look at the bill of lading again. After receiving the bill of lading, Ms. C put the money on the table and counted out the figure of 11200 yuan with a calculator, which means that the money she had just returned was insufficient.

For Ms. C, the operator could not agree. He thought he had already returned 11500 yuan, and asked Ms. C to return the bill of lading to him.

However, Ms. C insisted that the operators only refund 11200 yuan and still had to refund 350 yuan, otherwise they would not return the bill of lading.

The negotiations between the two sides were locked in a stalemate. Helpless, the operators sought help from the judiciary of the textile city and asked the staff to mediate.

When the staff arrived, they couldn't mediate with MS. C's language. In a hurry, the staff saw the laptop on the table. So they immediately thought that there was no online plation. Why not use this to communicate with foreign businessmen?

The trial was really effective. After several input and plation, the staff quickly found out the cause of the dispute.

According to the statement from both sides, Ms. C found that the refund was insufficient after receiving the refund and leaving the market department, which had no right to ask the operator again, because the money must be ordered in person.

However, taking into account the foreign identity and language barrier of Ms. C, the staff are still patient in doing the work of the business operators. Finally, the operators agreed to give back to Ms. C 300 yuan.

When the staff input the conciliation result on the computer, after pressing the plation key, Ms. C immediately showed a satisfied smile. She repeatedly said, "OK!"

Staff reminding