• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Pay Attention To After Sales Etiquette

    2011/10/19 17:37:00 27

    Pay Attention To After Sales Etiquette

    Compared with pre-sale services,

    After-sale service

    It focuses on the trust and sense of security of the abolition. It refers to the practice that enterprises continue to provide customers with various services after the commodity enters the consumer domain, that is, the arrival of consumers.


    One

    Delivery

    Service.


    That is to say, the goods must be delivered to the customers with their own company. Customers who take part in this service must pay attention to their customers' attitude. They should not be angry with customers because of difficulties (such as too heavy goods or too narrow housing for customers). They should also pay attention to light goods, and not because they have been sold without care.


    Two

    install

    Service.


    That is, a shop or manufacturer will assign someone to install free items for customers, such as TV sets, refrigerators, and spot tests.


    3. "three pack" service


    That is, the sale of goods within a certain period of time must be repaired, exchanged, and sold back. Salesmen and relevant service personnel should treat customers who are in need of this kind of service with a sympathetic and sympathetic attitude. Help each other patiently, find out the problem of selling goods, and help repair or replace it. Never sell a "lucky" mentality and refuse customers' request. Some enterprises lend free products to customers during the repair period, which can solve the difficulties that customers can not use during their maintenance period, and create convenience for customers.


    4. packaging according to customer's requirements.

    It can be packaged in separate commodity, combined commodity packaging, bulk commodity packaging, gift packaging and so on.


    5. maintain regular contact with customers.


    Attention should be paid to collecting customers' opinions on goods, services and opinions and suggestions on goods that have been produced. The person in charge of the repair service point should visit the customer who has repaired the goods. If a customer or a senior manager of a service point or a company's top management is injured if he or she suffers a major loss due to a breakdown in the goods, he or she should personally come to the right and condolence. In addition, a special person can also be sent to investigate and overcome the dissatisfaction with the existing product and its requirements and hopes, and to understand the information of the consumer's mentality and market demand.


    In order to do a good job in after-sale service, it is best to establish the following two kinds of archival materials: first, customer information, including customer's name, address, telephone number, and the type of products. Two, service information. It includes the breakdown of the blackening year product and its malfunction, the time of receiving the customer notification and the time of sending the maintenance personnel, and the time needed to complete the work.

    Repair

    And replacement parts types, damage and cause analysis, customer opinions on products and customer service.

      


    After sales service is also a means. The purpose is to quickly feedback consumers' opinions to the production department as a reference for improving the products, so as to further promote sales. After sales service does not necessarily have to wait for the sale of goods to go wrong. After receiving customers' notice, they can only go to the door to repair, and can regularly visit customers for overhaul, so as to provide a strong sense of security.

    • Related reading

    Example: How Do I Change The "Dead List"?

    Marketing manual
    |
    2011/10/19 17:27:00
    50

    BT Sales Techniques That Customers Can't Refuse (With Cases)

    Marketing manual
    |
    2011/10/19 17:21:00
    49

    The Most Overbearing Sentence In Sales Speech: I Don'T Know!

    Marketing manual
    |
    2011/10/19 17:14:00
    25

    Clothing Store Owner: Please Learn To Make "Exploding" Clothes Voluntarily.

    Marketing manual
    |
    2011/10/18 17:22:00
    32

    How To Use Colors To Enhance Customers' Desire To Buy Clothes

    Marketing manual
    |
    2011/10/18 17:17:00
    47
    Read the next article

    Salesman'S Way To Facilitate Orders

    There are many attentions and many preparations and plans for the salesperson to visit the customer. But how to make the visit successful and promote the order fulfillment must be strateged. Only in this way can we win a thousand li. The salesman's approach to order is summed up by three magic weapons.

    主站蜘蛛池模板: 女人脱裤子让男生桶的免费视频| 色88久久久久高潮综合影院| 欧美日韩视频在线观看高清免费网站| 欧美日韩第一区| 国产香蕉97碰碰视频VA碰碰看| 亚洲视频欧美视频| baoyu116.永久免费视频| 男女午夜免费视频| 天天夜碰日日摸日日澡| 人人妻人人澡人人爽人人dvd | 欧美日韩精品福利在线观看| 国偷自产视频一区二区久| 亚洲熟妇无码乱子av电影| 91精品免费久久久久久久久| 欧美色图综合网| 国产精品嫩草影院线路| 亚洲va久久久噜噜噜久久天堂 | 免费人成视网站在线观看不卡| 一本之道高清在线| 玉蒲团之天下第一| 国语free性xxxxxhd| 亚洲国产精品成人久久久| wwwxxx亚洲| 日韩免费福利视频| 国产91精品一区二区| 一级特黄aaa大片在| 男生把女生桶爽| 国产综合久久久久鬼色| 亚洲av本道一区二区三区四区 | 成人免费观看网欧美片| 免费一级毛片在线播放不收费 | 亚洲国产成人久久一区www| 激情综合网五月激情| 日本免费成人网| 制服丝袜日韩欧美| 99久久免费中文字幕精品| 欧美中文字幕在线播放| 国产乱码卡一卡2卡三卡四| 一本色道久久鬼综合88| 欧美高清性色生活片免费观看| 国产福利精品一区二区|