Pay Attention To After Sales Etiquette

Compared with pre-sale services,

One

That is to say, the goods must be delivered to the customers with their own company. Customers who take part in this service must pay attention to their customers' attitude. They should not be angry with customers because of difficulties (such as too heavy goods or too narrow housing for customers). They should also pay attention to light goods, and not because they have been sold without care.

Two

That is, a shop or manufacturer will assign someone to install free items for customers, such as TV sets, refrigerators, and spot tests.

3. "three pack" service

That is, the sale of goods within a certain period of time must be repaired, exchanged, and sold back. Salesmen and relevant service personnel should treat customers who are in need of this kind of service with a sympathetic and sympathetic attitude. Help each other patiently, find out the problem of selling goods, and help repair or replace it. Never sell a "lucky" mentality and refuse customers' request. Some enterprises lend free products to customers during the repair period, which can solve the difficulties that customers can not use during their maintenance period, and create convenience for customers.

4. packaging according to customer's requirements.

It can be packaged in separate commodity, combined commodity packaging, bulk commodity packaging, gift packaging and so on.

5. maintain regular contact with customers.

Attention should be paid to collecting customers' opinions on goods, services and opinions and suggestions on goods that have been produced. The person in charge of the repair service point should visit the customer who has repaired the goods. If a customer or a senior manager of a service point or a company's top management is injured if he or she suffers a major loss due to a breakdown in the goods, he or she should personally come to the right and condolence. In addition, a special person can also be sent to investigate and overcome the dissatisfaction with the existing product and its requirements and hopes, and to understand the information of the consumer's mentality and market demand.

In order to do a good job in after-sale service, it is best to establish the following two kinds of archival materials: first, customer information, including customer's name, address, telephone number, and the type of products. Two, service information. It includes the breakdown of the blackening year product and its malfunction, the time of receiving the customer notification and the time of sending the maintenance personnel, and the time needed to complete the work.

After sales service is also a means. The purpose is to quickly feedback consumers' opinions to the production department as a reference for improving the products, so as to further promote sales. After sales service does not necessarily have to wait for the sale of goods to go wrong. After receiving customers' notice, they can only go to the door to repair, and can regularly visit customers for overhaul, so as to provide a strong sense of security.