Famous Shoe Enterprises Tata Shoes Wear Only Once And Fade.

October 28th, in October 23rd of this year, Mr. Tung was at Tata leather shoes The store sells 494 yuan for men's leather shoes. "The original price of leather shoes is 899 yuan, there are just discount activities, and the style of shoes is not bad, so I bought a pair." Mr Tung said he bought new shoes directly after the purchase. But after wearing it for hours, Mr. Tung found that his white socks were stained black on his toes.

Mr. Tung immediately asked Tata Customer service reflects the situation, the operator said that when it rains, leather shoes and shoes will be discoloration after the water is washed. "It's raining on the day when you buy shoes. I can accept that explanation." Mr. Dong said, but he later wore the same situation on sunny days. The new white socks were dyed black, and even the location of dyeing was basically the same.

Mr Tung said, "once again, I reflected the situation to customer service. The operator also indicated that he could wipe the leather shoes with white cloth. As long as he wiped it several times, the faded part was wiped away and no socks stained again. If I don't clean it, you can wear a dark sock for some time, so even if it's dyed, you can't see it. It's okay to return white socks after a while. It's hard for me to accept the operator's solution. I think there are quality problems in leather shoes, so I put forward the request for replacement, and the operator let me reflect it to the dealer. So I went to the store. After listening to my reflection, the staff inspected the inside of the shoes, indicating that the shoes had no quality problems. The fading of leather shoes was normal and could not be replaced. But before I had bought other brands of leather shoes did not fade.

Yesterday afternoon, the reporter contacted Tata shoes monopoly Xicheng square shop. Miss Yi, a shop assistant, explained: "the problem of fading leather shoes is normal. Leather shoes have such problems, not the quality of leather shoes. In our Tata brand, some men's shoes and women's shoes all have faded problems, because the black one selected by Mr. Dong looks very serious after wearing white socks. But leather shoes themselves are within the scope of qualified products. As for the consumer's return, the merchant can't give a reply. If it needs to be reflected to the company's customer service department, the company leader will make the final decision. But even if consumers change their new shoes, there may be a fading.

Subsequently, the reporter reflected the situation to the customer service department of Tata, but called two times, the operator said he could not give any explanation to reporters. I will first contact Mr. Tung about the situation and reflect the problem to the leadership. But until the deadline, Mr. Tung did not receive a reply from the Tata customer service department.

For Mr. Tung's situation, the Deputy Secretary General of the lower City Consumer Association said: "in footwear. Three packs Within the prescribed time limit of the law, it is required that, if the footwear products purchased by consumers are broken, soles cracked and severely degumming, businesses can be asked to return them. As for the fade in shoes, it is not in the scope of the three package of footwear, so now consumers can only negotiate with businessmen.