Gucci Consumer Complaints Were Only Three Cases A Year.

Reporters yesterday from the city Consumer Council It is learned that during the year from December 1, 2010 to November 30th this year, the Consumer Council has received 3 GUCCI consumption. Complaint 。

In September 11, 2010, Mr. Lin was in Times Square, Shanghai. GUCCI The store bought a watch and found it was not allowed a month later. It was sent to GUCCI shop in the Mixc, Shenzhen. After more than a month, it was told that the watch had no quality problems. Mr. Lin recalled his watch and found that the time was still inaccurate. After being re examined by GUCCI shop, the result was still no quality problem.

In July of this year, Mr. Fu bought a leather bag at GUCCI store in the Mixc at a price of 12550 yuan. Three months later, the bag appeared peeling phenomenon, merchants agreed to refund. But Mr. Fu suspected that the product was fake and demanded a refund of ten.

In July 5th this year, Ms. Wang bought a pair of shoes at the GUCCI store. Second days later, she found that the shoe endothelium was damaged. So she called the GUCCI store, and the reply was that the shoes had quality problems and they could be changed at any time. In July 7th, when Ms. Wang came to the GUCCI shop, the clerk said she needed to go through the company to check and reply within a week. More than a week later, the shop informed Ms. Wang that she could not replace the goods. Ms. Wang believes that the business is deliberately delayed the time to exceed three packets of time to deal with the problem.

The above is a reporter's complaint about the GUCCI products handled by the municipal Consumer Council in the past year.

In the press interview, we learned from the Consumer Council that the number of complaints like luxury goods such as GUCCI is smaller than that of ordinary shopping malls, but the processing difficulty is not small. On the one hand, the price of the product itself is higher, and the complainant's demand is higher; on the other hand, compared with ordinary shopping malls, luxuries are more expensive. Management People pay more attention to brands, and are not ambiguous in terms of product quality. They also insist on principles when accepting mediation.

A consumer who often buys luxury goods also admitted to reporters that the income of luxury consumers is higher. Many of them still have a certain social status. They are not very concerned about thousands or even tens of thousands of commodities. Even if there are quality problems, they often disagree and do not want to get entangled or complain with businesses.