Boots Break After More Than 10 Days.

After 10 days of boots, cracks appeared.

Boots are cracked.

Guo said that in November 26th, she spent 698 yuan in Tieling Huifeng shoes city to buy a black boots in the hundred tin Sen counters.

In about 10 days, she found that there was a crack about 1 centimeters inside the left foot boot.

Guo discovered that after the leather shoes were cracked, they repaired the shoe repair shop near their home.

The shoemaker asked Guo how long she wore, and Ms. Guo said it was less than 10 days.

The shoemaker told Ms. Guo that the shoes were cracked and could not be repaired.

Ms. Guo asked 3 shoe repair shops in succession. The shoe repair people said that the crack was not scratched, but the skin was cracking.

And careful Guo found that the right foot also has signs of cracking inside.

In December 10th, Ms. Guo took her shoes to the PAI Tian Sen counter, and the salesperson said she could not do it, leaving Ms. Guo to leave her shoes. She sent the shoes to the manufacturer for identification.

Yesterday, 100 Tian Sen salesperson informed Guo, the identification results came out, Ms. Guo's shoes are not skin crack.

But considering the shorter time for Ms. Guo to buy leather shoes, she can give Ms. Guo 50 yuan.

"It lasted 10 days. During that time, I wore another pair of boots.

How can these shoes crack themselves? If it's not a leather crack, why do you want to give me 50 yuan? "Guo says she usually sits in an office and goes to work.

There was not much time to walk, and she loved the newly bought shoes and never wore them.

Ms. Guo said she not only thought the shoes had quality problems, but she suspected that the salesmen did not return them to the manufacturer for identification.

Pai Tian Sen's factory in Shenzhen, she is the 10 point 10 points to send more shoes, to the salesperson informed her to take shoes 12 days 10 points, less than 3 days, how can it be sent to the manufacturer so quickly, to do identification, and mail back?

Contact the manufacturer again and give a reply within a week.

Yesterday, reporters accompanied Ms. Guo to Huifeng shoe city.

The salesperson told reporters that Ms. Guo's shoes were not within the scope of the skin crack.

The reporter should identify the written conclusions to the salesman.

The salesman said, wait for her to contact the manager.

The reporter came to the manager's office and saw a manager named Lee.

Manager Li said that the first time she came into contact with the matter was not clear before returning to the factory.

If consumers Miss Guo does not recognize this result.

Huifeng shoe city will contact the manufacturer again.

Manager Li said she could not tell whether there was any fault in the shoes.

The reporter wanted to see the manufacturer's appraisal results.

Manager Li said that if the shoes were returned to the manufacturer, manufacturers would not give written results if there were no special requirements.

Only communicate by telephone.

Ms. Guo mentioned why the appraisal was not cracking, and how to give her 50 yuan back. Is the manufacturer cheating her?

For this.

Manager Li said that both manufacturers and shopping malls should safeguard the best interests of customers and satisfy customers.

The difference between the customer and the customer is not that the manufacturer is in the wrong. It is based on the concept of customer satisfaction.

Li said that the naked eyes of these shoes can not give consumers an accurate answer.

Give her a week, contact the factory, communicate with shoe city, give Ms. Guo a satisfactory answer.

If the result of identification is leather cracking, it can be renewed for consumers.

Reporters referred to Ms. Guo questioned why the shoe sent to Shenzhen to identify 3 days to go back and forth.

Manager Li said that the shoes were sent to Shenyang and the general agent of Northern Liaoning Province made the appraisal.

The freight station can go to Shenyang in 1 hours.