All Customers Were Exposed To The Trust Crisis &Nbsp; "Grocery Store Sales" Pros And Cons Show.

Question 1: Sales of products do not have large-scale inventory backlog serious

@Vancl's thing:

"Since 2010, confident expansive fans have been expanding their product lines, men's wear, women's wear, home furnishing, accessories... There are already all fan rice cookers and electric ovens, which have become a WAL-MART like department store. The difference is that all products in this department store are all brand names, all guest cards. The good sale on van guest website can form a large scale sales volume, and it has only 29 yuan T-shirt, 59 yuan canvas shoes and a few unprofitable products. Other women's clothing, household products and general merchandise products have not been formed, and the inventory is very serious.

"People who are close to all storehouses reveal that the warehouses in Beijing, Shanghai, Guangzhou, Chengdu and other places are very serious. Only Beijing warehouse, last year's inventory reached hundreds of millions, all together, the dead stock of all customers - yes, not just inventory - at least a billion."

Question two: celebrity endorsement sales are not enough to maintain marketing costs

@Vancl's thing:

"According to the data publicly disclosed by customers, its sales volume was 100 million in 2008, 500 million in 2009, 2 billion in 2010, and 10 billion in 2011, but according to insiders, by the end of November 2011, sales of all customers were still far away from 10 billion, calculated at 7 billion yuan."

"Of course, this is only the data of its external" public relations ". According to people who have contacted the financial statements, the real data have shrunk seriously, at least 30%.

"At the same time, the marketing costs of customers are increasing. According to statistics, every month's online advertising is calculated by billions of people, and the net advertisement is estimated to be 1 billion 500 million yuan a year. In recent years, Han Han, Wang Luodan, Huang Xiaoming and Li Yuchun, the four biggest spokesmen, have paid more than $1 billion for endorsement fees and outdoor billboard advertising, and this year's short time TV advertising. In 2011, they put at least 400 million. In addition, 30% of the logistics cost is several hundred million a year.

"To calculate the gross profit of 30% to 40% of all the media that the customer once disclosed to the media, 7 billion of the sales cost is at least 5 billion yuan. Take the sales volume of 7 billion yuan in 2011 to calculate the income and expenditure. Sales volume 7 billion - Internet advertising 1 billion 500 million - spokesperson input 400 million - Logistics 210 million - costumes 5 billion = - 110 million. Do not think this can be explained, fan marketing is at least flat. No, it can only show that all customers invest 1 yuan in marketing costs before they return to 1 yuan of sales.

Question three: default in arrears for four years may exceed 2 billion.

@Vancl's thing:

"In the past four years, sales have been barely enough to maintain marketing costs. The rest of the staff cost of wages, the cost of self built logistics warehouse, as well as office space, website servers and so on, we have to think about another. Since all customers have won the user scale at a low price for four years, the deficit is large every year, so although there are six rounds of financing of 420 million US dollars, the accumulated deficit may exceed 2 billion yuan in four years.

"Nowadays, more than ten billion yuan of inventory and hundreds of millions of Yuan suppliers' payment is the two major problem facing the old age. We hope to postpone the listing. But now the stock market is running aground. In June of this year, $230 million financing, I believe that customers have spent more than half of the staff wage costs, the cost of building self logistics warehouse, as well as office space, website servers. At the moment, the global investment environment is very poor. If you want to get another G round of financing, it will be much less difficult than listing. How long can customers stay? It is estimated that the old age is also a headache. {page_break}

There are many indications that the planned IPO plan was postponed in November when the plan submitted a listing application document to the securities and Exchange Commission of the United States.

"I have worked for 11 years in the electricity supplier, and this problem has been humiliating for people I have worked for so many years. I have done nothing in the past 11 years. I can not evaluate others' work. I can evaluate my work. What else is more valuable than creating value for customers?" in December 15th, micro-blog, the founder of VIC, appeared in an e-commerce forum, and publicly responded to queries that had been encountered by customers for a while.

Everyone originally planned to submit a listing application document to the US Securities and Exchange Commission (SEC) in November, but there are indications that this process has been postponed. Even if the plan did not change, it was much earlier than the original listing date. In a forum at the end of 2010, the annual plan for all customers was released: sales volume reached 10 billion yuan in 2011, and sales volume of 30 billion yuan in 2012, and then ready for listing in the second half of 2012 or 2013.

In the most acute case of any customer being questioned, there was news from the investment circle that the actual sales volume in 2010 was 1 billion 700 million yuan, while sales in 2011 were about 3 billion 500 million yuan, far from the target of 10 billion yuan.

The source reportedly received the IPO document of van guest. The documents showed that the loss of the customer in the first three quarters of 2011 was 700 million yuan, and the sales cost accounted for 52% of the total revenue, of which only 700 million of the market cost accounted for 28%. Other warehousing, distribution and customer service accounted for the remaining 24% of the expenditure. Based on this calculation, customers in 2011 only spend more than 1 billion yuan on the market cost.

"Grocery sale" is a drag on customers.

In order to achieve the sales target, all customers vigorously expand the category, known as grocery sales. However, Chen said, "to say that the difficulties or challenges faced by customers this year is to expand the category too aggressively, and there will be some mistakes."

Under heavy sales targets, customers expanded their product lines, and everything that increased revenue seemed to be included in the online counters. Once in the past, he went to the warehouse for inspection, and found that all customers began to sell mops. The super long mop could not be put on shelves with other commodities, so they had to pile up in a corner. "How do we send the delivery staff?" Chen recalled afterwards: "to say that the difficulties or challenges faced by customers this year is to expand the category too aggressively, and there will be some mistakes. For example, rice cookers, panels, kitchen knives and so on.

Qi Yajun, an e-commerce insider in Shanghai, said, "customers should not be too fast to expand. When the main products are not completely stable, they will be able to kill other products, and they will be able to pull eggs into the market. Every day is the feeling of clearing up the warehouse. Customers may not dare to say they are customers if they buy them. Customers should cut off other categories besides clothing category. "

Looking forward to consulting, founder Lu Bo Wang suggested that customers should improve their brands. The development of apparel market under the line has been developing for 20 years, and new brands continue to emerge.

Lu Zhenwang, an e-commerce observer and a project manager of Sinopharm holding electronic commerce, also said that indeed, the brand channel has been channelized in the past. It is thought that the high profit margin of the brand can be obtained through the operation channel. As a result, the brand is worthless, the user is not loyal, and the sales promotion and monthly turnover rate has finally become an annual turnover rate, which is the source of the pain of customers. The mode of customer service must be changed. The way of grocery store is not sustainable. We should realize transformation to boutique.

Senior entrepreneurs have left many senior executives.

Van top executives have left this year. The principle of "old people doing new things and new people doing old things" is widely regarded as one of the reasons why senior managers leave. Observers also questioned the idea of "high level cleaning".

Since this year, the senior staff of van guest has changed frequently. Assistant president Xu Xiaohui (micro-blog) has resigned and set up a web site with similar nature. The vice president Zhang Xiaojun and vice president Li Gangjun of the finance department left this year. The principle of "old people doing new things and new people doing old things" is one of the reasons why these people left. Observers also questioned the idea of "high level cleaning".

In the first half of December, the media responded with a formal response to this problem. For example, he said that the current general manager Li Hongyi, such as Feng Da, was once the warehouse manager of all customers. Because of the theft of Shanghai warehouse, the old age was held accountable. Eventually, Li Hongyi was transferred to the new business, and Li Hongyi turned white. Chen recalled that it took only 2 minutes to tune the posts.

When Li Hongyi started to do like Feng Da, the start-up capital was only 100 thousand yuan, and even after three months, he paid his employees out of pocket. But three years later, such as Feng Da has grown into a benchmarking enterprise in the logistics industry, both in terms of logistics quality and after sales, have established their own standards.

Chen disclosed that the culture of the management staff of Vic is that if problems arise, they will adjust posts to allow new people to adjust their old businesses. Under this management idea, a number of managers such as Li Hongyi were born, while others chose to leave.

Low price dumping leads to brand depreciation

It is questioned by the outside world that the price dumping of all customers leads to the depreciation of the brand. The calculation of everyone's own is: for example, 29 yuan T-shirt, about 8 yuan per piece, 8 yuan to get a user in the long run is cost-effective.

Expansion is too fierce, sales are not up to expectations, and the listing is blocked. Will customers become another PPG? A fan investor said that the two companies are totally different: PPG is essentially a telemarketing company, and everyone is a Internet Co.

The investor said that every customer's internal problems were also noticed. For example, some employees were "playing the means in the supplier's link" for personal gain. This also causes problems in the variety and quality control of the products inside the van.

However, this person is optimistic about the prospects of everyone. The reason is that everyone has completed the preliminary control of the industrial chain. In the future, there will be a "X" department that allows partners to design and provide products for customers. In this respect, it is much better than Jingdong (micro-blog) in the B2C field and Taobao, which is undergoing painful transformation. In terms of the capital chain, despite the fact that the listing of passengers was blocked and the marketing cost remained high, in May, because of the $230 million financing, there were still hundreds of millions of yuan in cash in hand.

For low price dumping, which leads to external questions, the brand depreciates, and customers have their own calculations: for example, the T-shirt of 29 yuan, the cost of products such as warehousing, logistics and so on, about 8 yuan per piece. However, from the perspective of user acquisition cost, 8 yuan is quite worthwhile to get a user. In, the cost of acquiring a user was 25 yuan. After obtaining the user, the customer consumption per customer (i.e. customer price) is about 100 yuan, which is cost-effective in the long run. This is also the real meaning of "spending money enclosure" that e-commerce has always said.

Snowball mode needs turning.

Online website - advertising marketing, expanding recruitment, burning hard - increasing transaction scale - attracting investors to invest - continue burning - expanding further - attracting more investment... This "snowball" mode is almost the epitome of the development of all Chinese electric business enterprises.

Many of the projects used by entrepreneurs to attract VC are idealized, and they are difficult to form mature businesses, especially in the field of e-commerce. When the development of electricity providers is not as good as expected, investors spend time and money in vain. Investors are gradually calm down and find that the rate of return on investment brought by e-commerce is gradually decreasing. At the same time, the merger and IPO performance of these e-business is not ideal, including the performance of Dangdang (micro-blog) and Mcglaughlin, which can not satisfy investors. This year, the first-class benchmarking enterprises such as fan and handshake net (micro-blog) also encountered many obstacles, which will make the venture capital more and more cautious about the business enterprises.

In the end, the more money the electricity suppliers are burning, the less profitable the profit model is, so that a lot of people close down. There is a common feature of "bankrupt companies", that is, their marketing costs exceed their sales. For example, it cost 20 million yuan to advertise and only sold 10 million yuan. Jingdong mall CEO Liu Qiangdong (micro-blog) pointed out.

"The common problem in this industry is that the resources invested in the marketing side are much more resources than those devoted to improving user experience." Chen Shousong, an e-commerce analyst at Analysys International (micro-blog), said most of the e-business spent money on advertising and price competition, but there was no substantial change in the logistics and shopping experience that users really felt.

Chen Shousong believes that the current mode of China's electricity providers are almost all "capital driven", and this growth mode is not healthy. No matter whether the capital market will improve in the future, this mode needs to be radically changed. From capital driven to business efficiency, revenue from electricity providers is not from investors, but from users. It comes from how much value it provides and how to control costs internally. {page_break}

1 VP vice president, Li Hongyi, founder of Feng Da.

One day service is in line with national conditions.

Li Hongyi is one of the founders of van guest. He worked in charge of logistics for outstanding and red children. He was responsible for warehouse work when he was started. Now he is the general manager of van der's express company.

Deliveries increased by more than half this year.

Q: how many employees are there now? How much do the logistics tasks take from all customers?

Li Hongyi: now, such as the total number of 3000 employees of Feng Da, the logistics task for all customers is about 53%, which accounts for the ups and downs. Of these 3000, 80% are deliveries. They have to complete dozens of tasks per day. The number of deliveries has increased by more than half this year.

Q: now we have launched a service within one day. In some areas, orders are placed at 11 a.m. before the night. At 11 pm, the order is received second days in the morning. However, some people believe that foreign clothing suppliers generally deliver goods within three days, and the need for service is small, and a lot of logistics costs have been raised. Do you agree with this view?

Li Hongyi: I also often know some foreign logistics. Foreign logistics is different from domestic ones. A friend of mine says that many services like Feng Da are overservice abroad. There is no such requirement in foreign countries, but the national conditions are different. Like Feng Da's service is fast and good, we can rely on this to improve brand recognition. Online shopping is a growing format in China, which is in line with the current national conditions. I may book a book any day, but I hope I can order it quickly.

Let customers know business through after-sale

Q: not long ago, the founder of Le Tao said, "e-commerce is a hoax". For example, he said, some users put bricks in their shoes boxes and return them when they return. "Every year, such a return is enough to build a wall." Have you ever met such a client?

Li Hongyi: some things can't be said no, of course we may not be so exaggerated. There are times when customers have bad attitudes, and some customers will drill the company's rules, especially the loopholes in return. When we launch a lot of new services, we will also deduce whether this will be exploited. But we really find that most of the customers are very good. Because customers are 30 days return, so some customers are curious, want to test. Many customers do not understand the electricity supplier, we through this after-sale let them understand the industry, it may become a real user.

Once a customer in Shanghai, has been booked shoes, a single day, a few pairs of shoes per single, ordered to return. Later, when he ordered the order, we muttered, and did you say to him or not? But one day he suddenly bought hundreds of shoes.

Such as wind is not suitable for stripping

Q: some people think that the growth rate of wind speed has exceeded that of customers, which can be stripped as a high-quality asset. Is there any plan and suggestion?

Li Hongyi: in the past few years, the development of van customer is not suitable for stripping. Many service products, such as door-to-door fitting, refund, and smiling service, are all the next products of the brand. If we try it for a period of time, if practicable, we will promote it in the National Cooperative logistics enterprises. This drive will also contribute to the improvement of customer experience. The contribution of Feng's service value in this area is just as important as cash savings.

Wu Sheng: capital chain is tight and exaggerated.

Wu Sheng, former vice president of van guest and senior vice president of Jingdong mall, so commented on the reasons for the delay of IPO. "In fact, it is not as complex as the outside world is, that is the reason for the capital market." According to him, all customers themselves are ready to go public on a regular basis, just because there is a problem in the macro capital market, and the time for listing has been postponed.

Wu said that there were some rumors about the tight chain of the van customers' capital chain. In fact, "the whole state of the customers is good. Although the scale of the transaction is somewhat different from that expected in the whole year, this is because the original target of the 10 billion yuan transaction volume is high, but it does not mean that everyone has a problem." He said the key to the company's status is whether its operation is healthy or not.

Sun Shou, an e-commerce analyst at Analysys International, has different points of view. He believes that there is a problem in all customers, and growth is weak. For example, V+, the open brand platform of van guest, was placed high hopes at the beginning, but later it behaves in a very general way. The dealer's evaluation of the platform is not high, and the sales ability is disappointing. In addition, from the marketing side of the innovation capability, the overall situation of all customers has declined.

Liu Qiangdong: "squeezing foam is healthier"

Some people are optimistic about the "winter" of e-commerce. Jingdong mall CEO Liu Qiangdong thinks this is "the inevitable development of the industry", and "this process is a good thing for the industry".

Liu Qiangdong's theory is that all industries will undergo such a development process, that is, "shortage period - rapid development period - bubble period - bubble period - mature period". After the rapid development of China's e-commerce industry in the past few years, the bubble has already been quite large. Countless funds poured into the industry, leading to the "wild demand" when the electricity supplier introduced venture capital.

"The bubble is coming out this year." Liu Qiangdong said, in the capital market for the electricity supplier industry from the rush to become a cold shoulder, e-commerce enterprises are forced to put time and energy into the internal operation and management, rather than in negotiations with investors to attract capital, advertising marketing. After this round of survival of the fittest, the surviving electricity supplier can make the industry move towards a healthier future.