Seven Secrets To Improve The Satisfaction Of Children'S Clothing Stores

According to the triangle law in customer relationship management (CRM), customer satisfaction = customer experience - customer Expect Value. Customer expectations are inversely proportional to customer satisfaction, so it is necessary to guide customer expectations and maintain them at an appropriate level, while customer expectations need to be shared with customers. coordinate Agreement.

With the rapid development of the baby and baby industry, pregnant and infant shops are everywhere. However, many baby shops have not received the request of the vast number of consumers, so that their customers' satisfaction is not enough.

Customer satisfaction is very important to the success of an enterprise. To make the customer easy, it is necessary to provide perfect service to customers. Seven ways to improve the service level of customers and improve the service system are as follows:

1. avoid the impression of poor service.

Affirmative and successful first impressions bring good benefits to the company. The bad first impression is far more dangerous than it can be realized. Today's customers have so many choices, and so many companies are competing to attract their attention. Customers can not tolerate bad services and leave the company to find new ones. They will also spread bad impression on the company to more people. Therefore, in order to improve the quality of service, we must first avoid giving customers bad service. impression 。

2. make services Dressing Scheme

Every company and its employees make mistakes, and customers understand this point. What customers care about is how you correct your mistakes. The first thing is to apologize for the problems in the service, but not only that, but also need to work out a practical plan to solve the customers' problems with specific actions. If the customer comes to the auto parts shop with a damaged or invalid air filter, it should be replaced on the spot. If the time permits, his car will stop at the parking lot in front of your shop, so you should help him install the parts on the car.

3. consider the actual situation of the customer.

In the process of providing services to customers, we should consider the actual situation of customers and adjust the service system according to the customers' feelings. That is to provide customers with personalized and highest value services.

4. regular inspection of service system

The purpose of setting up a service system is to better serve customers, help customers solve problems, meet their needs, meet and exceed their expectations. If the problem of system affects the quality of customer service, it is necessary to modify the system in time.

5. make up for the lack of services.

We should make up for the deficiencies in the service in time, instead of making excuses to shirk responsibility. Through the "service trimming", it can not only make up for the problems in the service, but also make the discerning customers feel satisfied, making obvious difference between you and your competitors.

6. old customers and new customers

Even if it can't be better, it's equally important to serve old customers and serve new customers. Many enterprises put more energy into striving for new customers, providing quality service to new customers, but ignoring the service to old customers. This is very wrong. Because the cost of developing new customers is much higher than that of keeping the old customers. Therefore, paying attention to the service to the old customers can significantly improve the quality of service.

7. establish a good service system.

The meaning of a good service system is basically a good thing to do. Through a good service system, we can guide our customers well, and let them know what you can provide and provide for them. Through a good service system, we can greatly improve the service consciousness of the employees in the enterprise and improve the service quality.

Dealers always hope to get better market feedback after opening stores, but the market always requires more silent effort and hard work. As long as you are serious and capable, the children's clothing market will not refuse your efforts, and your feedback will start.