4000 Yuan Of Shoes Could Not Repair &Nbsp In China, And Luxury Goods Were Embarrassed.

Small to milk powder, cosmetics, wine, big to big.

Case 1

4000 yuan shoes, there is no law in China.

"Thousands of dollars, a pair of shoes, it is difficult to find the brand's repair point, waiting for repair for more than a month do not say, finally I have to pay.

It also reminds me that the next time I buy these things, I have to ask the after-sale questions first.

Miss Lin is a middle-level manager of a financial institution in Shenzhen. She joined the ranks of luxury goods last year.

Two months ago, her acquaintances, who were overseas acquaintances, bought a brand of internationally famous brands worth around 4000 yuan while taking a discount.

Although the cost of postage is plus, the price is nearly 600 yuan cheaper than that of the same type of shoes in China. Miss Lin has always considered this luxury consumption way to be cost-effective.

But Miss Lin did not expect that the shoes that came back from the United States would have cracked the heel in less than a week. "Even if it is an ordinary brand, it should belong to the quality problem of the three package service."

But Miss Lin has been struggling to maintain these shoes.

Because the brand did not set up a store in Shenzhen, Miss Lin was reluctant to get a casual repair at the ordinary shoe repair stand. After several contact, she first sent her shoes to the brand store in Shanghai. The reply was that there was no domestic shoe to replace, but only the brand store.

A week later, he told me that if he wanted to repair it, he could only send it back to the factory. He thought it was a $4000 shoe. I agreed.

In this way, Miss Lin's shoes were not heard for more than two months, and after several times of questioning, the store staff replied, the shoes were finally repaired, but they asked Miss Lin to pay 670 yuan for maintenance.

"I just bought shoes, because of their quality problems to repair, but they have to pay their own."

Miss Lin said she was very angry and thought that the after-sale service of the international first-line brand was far less than that of some of the mid-range brands in China.

"I can't say that I don't want these shoes, but it is true that during the whole process, I have no way of knowing how to guarantee after the occurrence of this problem, and because the trustee bought it, the other side did not help me to inquire in detail, and the shop owner did not take the initiative to inform him."

Miss Lin said that he had planned to complain about the rights protection, but considering that it was too much toss up, he finally gave up. Although the shoes paid after the repair cost had been received, there was a lingering fear of the so-called luxury purchase. "Unless it is special, it will be purchased in the future."

Case 2

Sixty thousand yuan for diamond goods?

Is the European standard too loose, or is the national inspection standard too strict?

Miss Chen said that because the market selling diamonds was more expensive, she found a diamond buying company from the United States to buy diamonds, and was handled by an intermediary in Shenzhen.

In the price of diamonds provided by the US company, Miss Chen selected a carat diamond with a purity of V V S1 and a color of G, with a price of 60 thousand yuan.

When he got the diamond, Miss Chen paid 60 thousand yuan in cash. The EG L certificate issued by the other side indicated that the diamond weight was one carat, the color was G color, and the net degree was V V S1.. Although there was a EG L Certificate in Europe, Miss Chen was not at ease, and he took the diamond to the National Laboratory for testing and testing of jewellery quality supervision and inspection center in Shenzhen.

But Miss Chen is surprised that the results of the test are different from the results of EG L. The inspection of the national inspection shows that the color of diamond purchased by Miss Chen is K -L color, and its net degree is V S.. "The gap between color and cleanliness is so large that I felt cheated."

When Miss Chen got the results of the national inspection, she asked the other side to negotiate, asking for a return or changing to the same diamond as she requested.

But the other side said that the E G L certificate provided was the same as the diamond color and clarity required by Miss Chen, and the result of the national inspection could not negate the result of E G L.

The other side refused to return it on this grounds. Miss Chen could only complain to the Shenzhen Consumer Council.

Shenzhen City Council complaints department Gu minister accepted the matter.

Minister Gu suggested that Miss Chen should also find the E G L testing agency. If the same is detected by E G L testing agency, the result is different. Miss Chen can sue.

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Case 3

Moutai's adulteration is not right?

This year, the city council also received complaints from the public about luxury goods. The public reported that they bought 36 boxes of 3 boxes of flying Moutai from overseas through acquaintances, but one of them was counterfeit goods and the amount involved was 2 yuan.

However, in the mediation process, the Consumer Council found that unless it can prove that all 36 bottles of flying Moutai are all fake and shoddy products, they can protect their rights. However, the fees for optical inspection need to be paid more than 10 thousand yuan.

If it counts as economic fraud, it will not be able to reach the standard of 50 thousand yuan for filing.

Under the dilemma, consumers can only handle it by itself.

Tips for elimination Committee

Buy luxury goods and ask after sales.

The Consumer Council hints that complaints about "high standard" are increasing. Most of the goods purchased in the field are found to be missing.

In the GB, the most stringent control is two items of food and medicine.

Nowadays, the consumption of large quantities of goods is blowout. Luxury goods, automobiles, beauty and other industries have no national standard, which leads to complaints and problems.

They remind us that if we consume large quantities of goods, we should first inquire about the relevant standards and specifications, buy them at the physical stores, ask for local bills, ask for after-sale services, warranty and so on, and learn to protect themselves.

Today, the Shenzhen Municipal Council has a linkage mechanism with the Hongkong Consumer Council. If there are problems in shopping in Hongkong, remember to keep good documents. After returning to Shenzhen, they can also report complaints to the Shenzhen Consumer Council, and the Hongkong Consumer Council also promises to check.