Song Shunying: The Recommended Shoes Are "Right".
The three hundred and sixty line, the line and the champion, the first two days to introduce to you the scarf matching, identification of jewellery talent, is also the two major brands in the service industry. Today, I will introduce another one to you. She is a master of the recommended shoes.
As long as she looks down at your feet, you will know what size shoes you wear, and then look at your feet, you will know what shoes you should wear. She will help you choose the most suitable style and color according to your age, height, occupation and posture. Song Shunying, the salesperson of China China shopping center, is the only one who owns this job.
Song Shunying, who has been in the industry for nearly 50 years, has been working for more than 20 years. After ten years, the shoes recommended by her customers will be satisfied. However, everything is based on experience and has just begun to do the job. Song Shunying has been at a loss.
"When I first sold shoes, I was very passive. I would take whatever the customer wanted, standing there without knowing how to introduce it," the customer asked, and I said, "so the customer went around the shop and left."
Song Shunying said, initially selling shoes is to sell for the purpose, came to the new introduced to the customer, said the shoes look good, in the end how a good law, but can not say.
In this way, the initial sales were not very successful.
But Song Shunying was a very enthusiastic person. She felt that if she wanted to satisfy the customers, she had to understand the needs of the customers. So she began to pay attention to the standards of choosing shoes for people of all ages. During the observation, she found that people's feet were different, some of them were fat on their feet, some people had broad feet, and some people had prominent side bones.
According to the work observed, Song Shunying began to select suitable shoes for customers.
How big a person's feet can be seen at a glance. Because of professional relationship, when customers enter the door, Song Shunying habitually looks at people's feet. She has acquired a skill. As long as she looks at two eyes, she knows the size of shoes that people wear. And Song Shunying also creates a squatting service method. Her affinity has shortened the distance from customers.
How does Song Shunying recommend shoes for customers?
Can customers listen to her?
Just as a customer came to the shop, Song Shunying hurried forward and said, "what shoes do you want to buy?
Your feet are 38, and you have a little high on your instep. This is easy to wear.
Song Shunying said the shoe number and the foot type in one breath, the female customer was greatly surprised. Originally she did not know what shoes to choose. After hearing this, she immediately took the shoes and tried it up.
A middle-aged woman came to speak, and she picked up a pair of pointed shoes.
Song Shunying saw her and hurried over to tell her: "your feet are wide. If you wear these shoes, you will be more open. I suggest you buy special shoes."
When the customer tried it on, he stamped his feet with delight. "In other stores, the salesperson saw me pick the shoes, and all of them praised them. Like this, I was the first time I met with advice. The service brand is really different."
What kind of shoes do Song Shunying choose? Now that Song Shunying has a knack, the "recommended shoes" that Song Shunying created has become the "gold lettered signboard" of China's shopping malls.
In the spare time, we talked with Song Shunying about the standard of shoes recommended by her: "casual style people, I will introduce soft bottom shoes, they must be comfortable so that shoes must be comfortable; middle-aged people, I recommend them to them, and they must be leather, because they don't change shoes as often as young people; if they are white-collar women, I will recommend shoes with four points to her, and work at peace and everyday wear, and not too cumbersome. The colors should be conservative. Try to be black and brown. People with high instep must not wear shoes with very pointed head, high bone on their feet, and no narrow shoes."
Now the shoes on the market are leather and leather, and there is a "PU". How can we tell?
Song Shunying told me that leather shoes are bright and shiny, and their shoes are neat and elastic. They wear hot clothes in summer and cold in winter. However, many kinds of shoes are loved by young people.
Leather shoes are soft, elastic and have irregular wrinkles. These shoes wear warm in winter and cool in summer.
"The so-called PU is actually leather, synthetic leather," Song Shunying said.
If you listen to her, what kind of shoes do you need to buy?
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