Female Customers Online Shopping High Imitation Clothing Less Than Two Hours To Get The Mall Returns.

purchase clothing Seven days of unconditional return provisions made many consumers convenient. However, some people with ulterior motives have sniffed "business opportunities". Swindlers will buy genuine products in the shopping mall first, then buy the high imitation products online and return them to the original packaging. Recently, a large shopping mall in Xinjiekou, Nanjing brand clothing shop manager Xiao Chen (pseudonym) to reporters reflect, she encountered this kind of counterfeit counters genuine goods return fraud.

We need to return the goods in less than two hours.

Xiao Chen is a store manager in a girl's brand shop in a shopping mall in Xinjiekou. In mid July of this year, a female customer bought a dress worth two thousand yuan at the counter and left without trying it on.

Only two hours later, the woman returned to the counter, claiming that the size of the clothes was unsuitable and demanded a return. According to the regulations, the purchase of garments can be returned unconditionally within seven days. Therefore, Xiao Chen simply checks whether the clothes are damaged or not, and then helps the customer to refund the formalities.

When finishing the dress, Xiao Chen took the other one in the counter and compared it with the cold sweat brush on his face. "The style and material of this dress are very similar to ours, but there are slight differences in details."

Xiao Chen soon realized that clothes had probably been dropped by consumers. However, Xiao Chen did not dare to disclose the incident. "Once the manager knows, the loss is bound to be borne by myself."

Careful examination found that it was highly imitated.

In the afternoon, Xiao Chen, who had already returned from his home shift, suddenly received a call from Xiao Wang, a clerk, who claimed that there was a consumer to return. But the clothes in the other hand were very awkward compared with the authentic goods in the shop. They were afraid to make decisions.

"It seems that there are consumers who have returned to the market again." as soon as they heard about this, Xiao Chen soon arrived at the counter and heard the salesman Xiao Wang tell the story. "You just left for a while, there was a pair of middle-aged men and women to buy clothes, and bought three pieces at a time, worth more than six thousand yuan, I and Xiao Li very happy. Unexpectedly, the two customers returned again an hour later, saying the clothes were not in the right size.

After hearing this, Xiao Chen had the bottom of his heart. He examined the two clothes carefully and found that he was also a high imitation. This time, Xiao Chen resolutely reported the police. In the face of police inquiries, the two customers showed no fear. They insisted that clothes had only been bought for two hours, and did not pass at one time, which did not affect the two sale. They strongly demanded a return.

Anti fake code hard to distinguish true and false

Xiao Chen said that the clothes of their counters brand, each with anti-counterfeiting codes and serial numbers, can be queried on computers. At the same time, in the face of the police, Xiao Chen identifies the authenticity on the computer. Surprisingly, these so-called high imitation, all have anti-counterfeiting code. Two customers immediately dissatisfied, let Xiao Chen to say. Seeing that he could not get away, Xiao Chen called the counter manager. Through the police coordination, the counter helped two people to refund in full.

However, when the manager inspected the three clothes again, it was found that the cloth from the cloth to the details was enough to be false, but there was still a flaw compared with the real one. At the same time, he still found a remnants of a special delivery bag in the clothes of one of his clothes. Needless to say, this is shipped by express and is most likely to be purchased on the Internet.

To this end, the manager asked Xiao Chen and two other salesmen to compensate for the loss, a total of more than 6000 yuan. The three people who were wronged were afraid to encounter it again and simply quit.

Reporter survey

Hot selling online

Reporters learned that, in fact, many shopping malls sales staff have encountered similar issues of counterfeit goods return. Most of these consumers buy fake products online, and then go to shopping malls to find relevant counters to cheat.

During the interview, Miss Huang, a saleswoman of the ladies' clothing, said, "don't mention the anti-counterfeiting code. There are all kinds of instructions for the outer packing boxes, small spare buckles, washing and conditioning, even better than the genuine ones. The price of more than 2000 clothes, to the Internet, high imitation only seven hundred, the worst as long as sixty or seventy yuan. So this requires us to have a pair of eyes. At the same time, Miss Huang complained wrongfully that consumers who had encountered such fraudulent practices usually took extreme measures after being rejected by the counters, and some even made trouble in shopping malls.

Lawyer's point of view

Reach a certain amount of suspected fraud

In this regard, Junjie Liu, a lawyer of Jiangsu joint service law firm, explained that if there was a similar dispute, the shopping mall could call the police for the first time, and then cooperate with the police to identify the true and false through the bar code and anti-counterfeiting code of the brand itself. If this method is still unable to identify the true or false, the quality appraisal department can be asked to conduct the identification.

If the conclusion is fake and fake, it is not appropriate for the salesman to take the loss. Because if a series of ways such as bar code and anti-counterfeiting code can not be authenticated, it will be imposed on the salesperson who belongs to the labor contract law.

If the conclusion is false, and the amount has also reached the requirement of fraud, the consumer is a suspect at this time and is suspected to constitute a crime of fraud.